Yash_264
New member
- Model
- 2024 december
- Dealer Name
- KTL AGRA
- Company Name
- Maruti suziki
- Customer Care Number
- 8279326174
- Loss Amount
- 20000
- Ratings
- Opposite Party Address
- On sikandra highway, near kailash temple road, Agra
I purchased a Maruti Suzuki Eeco Cargo Van in November from Maruti Suzuki’s Sikandra branch, Agra, for my milk supply business. After around 9 months, I met with a minor accident on a bridge. A truck in front of me suddenly rolled back due to the slope of the bridge and hit the bumper of my van. At the same time, a vehicle behind me also collided with my van. As a result, my van suffered dents, scratches, and damage to a backlight.
After some days, I took my vehicle to the Maruti Suzuki service centre for an insurance claim. During the inspection, I was informed that my insurance did not include “extra loading cover,” and therefore, the claim could not be processed.
I contacted the salesperson, Mr. Manish Singh, who sold me the vehicle, for clarification. He later connected me with his senior official from KTL (Maruti Suzuki dealer, Agra). During the call, the senior person behaved rudely and told me that the employee who handled my insurance had already left the company, so nothing could be done. They also falsely claimed that they had called me regarding updating the insurance. In reality, I never received any such call, nor was I informed at the time of purchase that “extra loading cover” was required.
The responsibility to inform the customer about important insurance requirements lies with the dealer at the time of purchase. This was never explained to me, and now I am suffering financial loss and unnecessary harassment due to their negligence. My vehicle’s insurance will expire this November, and I have already wasted significant time waiting for the dealer’s cooperation, which they have failed to provide.
I request the consumer court to take strict action against the concerned dealer for misleading me and failing to provide proper information about the insurance coverage. I also request that I be granted relief so my insurance claim can be honored, or suitable compensation be provided for the financial and mental distress caused to me.
After some days, I took my vehicle to the Maruti Suzuki service centre for an insurance claim. During the inspection, I was informed that my insurance did not include “extra loading cover,” and therefore, the claim could not be processed.
I contacted the salesperson, Mr. Manish Singh, who sold me the vehicle, for clarification. He later connected me with his senior official from KTL (Maruti Suzuki dealer, Agra). During the call, the senior person behaved rudely and told me that the employee who handled my insurance had already left the company, so nothing could be done. They also falsely claimed that they had called me regarding updating the insurance. In reality, I never received any such call, nor was I informed at the time of purchase that “extra loading cover” was required.
The responsibility to inform the customer about important insurance requirements lies with the dealer at the time of purchase. This was never explained to me, and now I am suffering financial loss and unnecessary harassment due to their negligence. My vehicle’s insurance will expire this November, and I have already wasted significant time waiting for the dealer’s cooperation, which they have failed to provide.
I request the consumer court to take strict action against the concerned dealer for misleading me and failing to provide proper information about the insurance coverage. I also request that I be granted relief so my insurance claim can be honored, or suitable compensation be provided for the financial and mental distress caused to me.
