Siddesh
New member
- Seller Name
- LOWEST PRICE SHOP
- Company Name
- Lenovo
- Product Name
- Lenovo IdeaPad Slim 3 AMD Ryzen 7 5700U(16GB DDR4 RAM /512GB M.2 NVMe SSD/Windows 11 + MS Office 21/Backlit KB /15.6" FHD 300Nits Anti Glare/1Yr ADP Free/Arctic Grey/1.65Kg), 82KU024GIN
- Website Name
- Amazon.in
- Loss Amount
- 2500
- Ratings
I am writing to formally lodge a complaint regarding the non-delivery of my Lenovo IdeaPad Slim Laptop, ordered during the Amazon Great Indian Sale on 29th October 2024. Despite my payment being successfully processed and the expected delivery date set for 2nd November 2024, I have yet to receive the product, causing significant inconvenience, financial distress, and mental harassment.
Here is a detailed account of the issue:
Order Details:
Order Date: 29th October 2024
Product: Lenovo IdeaPad Slim Laptop
Total Price: ₹42,990
Discounts: ₹2,000 credit card discount, ₹500 voucher, and ₹5,200 exchange value for my old laptop.
Delivery Attempts:
On 2nd November 2024, I received a call (which rang once or twice and got disconnected) regarding the delivery, followed by an update in the app stating that the delivery attempt was made, but the order was rescheduled.
Subsequent delivery attempts were scheduled for 4th November, 5th November, and 6th November 2024. On each occasion, I did not receive the product, nor did I receive any communication from the delivery team, other than the usual claims of attempted delivery.
Communication with Customer Support:
I have contacted Amazon Customer Support multiple times over the past days and have received assurances that the order would be rescheduled. However, despite these repeated reassurances, the product has still not been delivered, and the delivery team has failed to respond to my attempts to contact them directly.
Consequences:
As an Amazon Prime customer, I expected timely and reliable service, especially during a major sales event. However, the persistent failure to deliver the product has not only caused significant inconvenience but also financial and emotional distress.
I am deeply disappointed with the lack of professionalism and efficiency in resolving this matter.
I have already prepaid the full amount for the product, and given that no delivery has been made, I am incurring undue financial loss and mental harassment. I have also lost valuable time due to the constant follow-up required to address this issue.
Given the above, I request the following actions be taken immediately:
Immediate and final delivery of my order, or a full refund of the amount paid.
Compensation for the distress, inconvenience, and financial loss caused by the failure to deliver the product on time.
A formal apology for the poor service and the handling of my case.
Here is a detailed account of the issue:
Order Details:
Order Date: 29th October 2024
Product: Lenovo IdeaPad Slim Laptop
Total Price: ₹42,990
Discounts: ₹2,000 credit card discount, ₹500 voucher, and ₹5,200 exchange value for my old laptop.
Delivery Attempts:
On 2nd November 2024, I received a call (which rang once or twice and got disconnected) regarding the delivery, followed by an update in the app stating that the delivery attempt was made, but the order was rescheduled.
Subsequent delivery attempts were scheduled for 4th November, 5th November, and 6th November 2024. On each occasion, I did not receive the product, nor did I receive any communication from the delivery team, other than the usual claims of attempted delivery.
Communication with Customer Support:
I have contacted Amazon Customer Support multiple times over the past days and have received assurances that the order would be rescheduled. However, despite these repeated reassurances, the product has still not been delivered, and the delivery team has failed to respond to my attempts to contact them directly.
Consequences:
As an Amazon Prime customer, I expected timely and reliable service, especially during a major sales event. However, the persistent failure to deliver the product has not only caused significant inconvenience but also financial and emotional distress.
I am deeply disappointed with the lack of professionalism and efficiency in resolving this matter.
I have already prepaid the full amount for the product, and given that no delivery has been made, I am incurring undue financial loss and mental harassment. I have also lost valuable time due to the constant follow-up required to address this issue.
Given the above, I request the following actions be taken immediately:
Immediate and final delivery of my order, or a full refund of the amount paid.
Compensation for the distress, inconvenience, and financial loss caused by the failure to deliver the product on time.
A formal apology for the poor service and the handling of my case.
