kirankumar.krishnamurthy
New member
- Dealer Name
- livpure
- Company Name
- livpure
- Product Name
- Bolt water filter
- Customer Care Number
- 080-64899399
- Loss Amount
- 6000
- Ratings
- Opposite Party Address
- customercare@livpure.com (Livpure Appliances Customer Care)
Dear Grievance Officer,
I am submitting this formal grievance regarding the continued non-resolution of my Livpure Smart RO rental service and the unacceptable handling of my service requests.
My RO rental system has remained non-functional since 17 July 2026. I raised service requests JS-26071711441223 and JS-20260717-008119 and subsequently made numerous follow-ups through customer care, email communications, and escalation channels. Despite these efforts, the issue remains unresolved.
What is particularly concerning is that my service requests were reportedly closed without my knowledge, approval, or confirmation that the issue had been resolved. Closing a complaint while the product remains non-functional is misleading, inappropriate, and reflects a serious failure in the complaint handling process.
Over the past two weeks, I have repeatedly received assurances that the matter would be addressed shortly or within 24 hours. However, no effective corrective action has been taken, leaving my family without a functioning drinking water solution despite being a paying customer.
I therefore request the Grievance Office to:
I expect a formal written response and resolution within a reasonable timeframe. If this grievance remains unresolved, I will be compelled to pursue the matter through the appropriate consumer dispute redressal mechanisms and regulatory authorities.
Regards,
Kiran Kumar C K
Mobile: 9945200558
Email: kirankumar.krishnamurthy@gmail.com
Service Request Numbers:
I am submitting this formal grievance regarding the continued non-resolution of my Livpure Smart RO rental service and the unacceptable handling of my service requests.
My RO rental system has remained non-functional since 17 July 2026. I raised service requests JS-26071711441223 and JS-20260717-008119 and subsequently made numerous follow-ups through customer care, email communications, and escalation channels. Despite these efforts, the issue remains unresolved.
What is particularly concerning is that my service requests were reportedly closed without my knowledge, approval, or confirmation that the issue had been resolved. Closing a complaint while the product remains non-functional is misleading, inappropriate, and reflects a serious failure in the complaint handling process.
Over the past two weeks, I have repeatedly received assurances that the matter would be addressed shortly or within 24 hours. However, no effective corrective action has been taken, leaving my family without a functioning drinking water solution despite being a paying customer.
I therefore request the Grievance Office to:
- Immediately restore my RO rental service.
- Investigate the unauthorized closure of Service Requests JS-26071711441223 and JS-20260717-008119.
- Provide a written explanation for the closure of complaints without my consent.
- Confirm the specific actions taken by the service team and the reasons for the prolonged delay.
- Provide appropriate compensation, refund, or service credit for the period during which the service remained unavailable.
- Ensure that such practices are reviewed to prevent recurrence for other customers.
I expect a formal written response and resolution within a reasonable timeframe. If this grievance remains unresolved, I will be compelled to pursue the matter through the appropriate consumer dispute redressal mechanisms and regulatory authorities.
Regards,
Kiran Kumar C K
Mobile: 9945200558
Email: kirankumar.krishnamurthy@gmail.com
Service Request Numbers:
- JS-26071711441223
- JS-20260717-008119
- 4785225754607