Anuj kumar shukla
New member
- Dealer Name
- SmartShift Logistics Solutions Pvt. Ltd. (Porter App)
- Company Name
- SmartShift Logistics Solutions Pvt. Ltd. (Porter App)
- Customer Care Number
- +91 22-62684444
- Loss Amount
- 15000
- Ratings
- Opposite Party Address
- © 2025 SmartShift Logistics Solutions Pvt. Ltd.
No. A-501, A-502, B-504, B-505 and B-506, Fifth Floor at Universal Business Park, Chandivali Farm Road, off. Saki Vihar Road, Andheri (East), Mumbai-4000072, Maharastra
I, Anuj Kumar Shukla, resident of A10, Patteswara Apartment, Ramanathapuram, Coimbatore – 641045, am filing this complaint against SmartShift Logistics Solutions Pvt. Ltd. (Porter App) for deficiency in service, negligence, and mental harassment.
That on 11.12.2025, I booked a Packers and Movers service through the Porter App for shifting my household goods on 13.12.2025, bearing Order ID: PNM33710859, and paid an advance amount of ₹500/-. The booking was duly confirmed by the Opposite Party. However, despite the confirmed booking and advance payment, the Opposite Party failed to provide the service on the scheduled date and has not provided any service till date.
That relying upon the assurance of the Opposite Party, I had already booked another residential house commencing from 13.12.2025. Due to the failure of the Opposite Party to provide the promised service, I am now compelled to pay rent for both the old and the new houses until my shifting is completed, resulting in continuous and substantial financial loss.
That in preparation for the scheduled shifting, I dismantled several household items and made necessary arrangements for relocation. Due to the Opposite Party’s failure, my residence has been left in a disturbed and disorganized condition, causing severe inconvenience. I am now forced to either live amidst this disruption or incur additional effort, time, and expense to reinstall the dismantled items.
That I made repeated and prolonged efforts to contact the customer support of the Opposite Party to seek resolution. Despite spending considerable time and effort, I did not receive any satisfactory response, assurance, or resolution from the Opposite Party, which clearly amounts to negligence and lack of customer care.
That the shifting was specifically planned for Saturday evening, 13.12.2025, keeping in view that my son’s examinations were scheduled to commence from Monday onwards. The failure of the Opposite Party has caused immense mental agony, stress, and hardship to my family, particularly disrupting the academic environment required for my child.
That the acts and omissions of the Opposite Party amount to deficiency in service, breach of contractual obligation, and unfair trade practice as defined under the Consumer Protection Act, 2019. The cause of action first arose on 13.12.2025 and continues till date.
In view of the above facts and circumstances, I respectfully pray that this Hon’ble Commission may be pleased to direct the Opposite Party to refund the advance amount of ₹500/-, to award compensation for the financial loss suffered due to payment of rent for two houses, to grant reasonable compensation for mental agony, harassment, and inconvenience, and to award litigation costs. I further pray for any other relief that this Hon’ble Commission may deem fit and proper in the interest of justice.
I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.
That on 11.12.2025, I booked a Packers and Movers service through the Porter App for shifting my household goods on 13.12.2025, bearing Order ID: PNM33710859, and paid an advance amount of ₹500/-. The booking was duly confirmed by the Opposite Party. However, despite the confirmed booking and advance payment, the Opposite Party failed to provide the service on the scheduled date and has not provided any service till date.
That relying upon the assurance of the Opposite Party, I had already booked another residential house commencing from 13.12.2025. Due to the failure of the Opposite Party to provide the promised service, I am now compelled to pay rent for both the old and the new houses until my shifting is completed, resulting in continuous and substantial financial loss.
That in preparation for the scheduled shifting, I dismantled several household items and made necessary arrangements for relocation. Due to the Opposite Party’s failure, my residence has been left in a disturbed and disorganized condition, causing severe inconvenience. I am now forced to either live amidst this disruption or incur additional effort, time, and expense to reinstall the dismantled items.
That I made repeated and prolonged efforts to contact the customer support of the Opposite Party to seek resolution. Despite spending considerable time and effort, I did not receive any satisfactory response, assurance, or resolution from the Opposite Party, which clearly amounts to negligence and lack of customer care.
That the shifting was specifically planned for Saturday evening, 13.12.2025, keeping in view that my son’s examinations were scheduled to commence from Monday onwards. The failure of the Opposite Party has caused immense mental agony, stress, and hardship to my family, particularly disrupting the academic environment required for my child.
That the acts and omissions of the Opposite Party amount to deficiency in service, breach of contractual obligation, and unfair trade practice as defined under the Consumer Protection Act, 2019. The cause of action first arose on 13.12.2025 and continues till date.
In view of the above facts and circumstances, I respectfully pray that this Hon’ble Commission may be pleased to direct the Opposite Party to refund the advance amount of ₹500/-, to award compensation for the financial loss suffered due to payment of rent for two houses, to grant reasonable compensation for mental agony, harassment, and inconvenience, and to award litigation costs. I further pray for any other relief that this Hon’ble Commission may deem fit and proper in the interest of justice.
I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.
