Bike Komaki

M

Mani

New member
Model
Komaki X1
Dealer Name
Komaki
Company Name
Komaki
Customer Care Number
+919953667830
Loss Amount
50000
Ratings
1.00 star(s)
Opposite Party Address
Near CNG Station, Kapashera Border, Delhi (India)
Bought a bike 3 months back , on the day of delivery bike got battery trouble.
Contacted to customer support but there is no response till now . They are not responding to calls message , I didn’t even ride bike for 10 km.
 
Hello @Mani

I'm sorry to hear about the issues you're experiencing with your Komaki X1 electric bike, especially encountering battery problems immediately after purchase and facing unresponsive customer support. To address this situation, consider the following steps:

  1. Document All Details:
    • Gather all pertinent information, including purchase receipts, warranty documents, and any correspondence with Komaki's customer support.
  2. Contact Komaki's Customer Support:
    • Phone/WhatsApp: 9953667830 (Available Monday to Saturday, 10 AM to 6 PM)
    • Email: customercare@komaki.in
    • Clearly explain the battery issue and reference your previous attempts to seek assistance.
  3. Send a Formal Written Complaint:
    • If initial contact doesn't yield results or you have already contacted them, draft a detailed complaint letter outlining the problem, steps taken, and the resolution you seek.
    • Send this letter via registered post to Komaki's official address
      • KLB Komaki Pvt. Ltd.
      • Khasra 37/19/20/22, Kapashera, CNG Wali Gali, New Delhi-110037
      • Wait for 15 days and if they are not replying you, follow the next step
  4. File case in Consumer Forums:
  5. Consult Legal Advice:
    • For any assistance in drafting and filing the case, feel free to contact us.

Thanks


By systematically following these steps and maintaining thorough documentation, you can work towards a resolution regarding the battery issue with your Komaki X1 bike.
 
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