Hotel KFC Rajbhavan Road Hyderabad-Request for Refund – Order Not Received

V

Vijay9246

New member
Website Name
https://online.kfc.co.in/
Loss Amount
1348
Ratings
5.00 star(s)
Dear Sir/madam ,

I am writing to bring to your attention an issue regarding an online food order I placed on the KFC website on 05-05-2025.

• UPI Transaction ID: [549197241688]
• Bill Amount Paid: [1,347.99]
Although the payment was successfully made and the order number was generated, I did not receive the food. When I visited the store, the staff informed me that they had not received the order. They advised me to contact customer care. 080-42754444

I contacted customer care, and they assured me that a refund would be processed. However, I have still not received the refund, and now neither the customer care team nor the store staff are responding to my queries.

I kindly request your urgent assistance in resolving this matter and processing my refund at the earliest.

Regards,
Shashi
 
Hello @Vijay9246

I'm sorry to hear about the inconvenience you've faced with your KFC order. Based on the details provided, here's a structured approach to seek redressal:

📝 Summary of Your Complaint​

  • Order Date: May 5, 2025
  • Amount Paid: ₹1,347.99 via UPI (Transaction ID: 549197241688)
  • Issue: Order placed through KFC's website; payment successful, but order not received.
  • Store Response: Upon visiting KFC Rajbhavan Road, Hyderabad, staff claimed no record of the order and directed you to customer care.
  • Customer Care Response: Assured a refund would be processed. However, no refund has been received, and subsequent attempts to contact both the store and customer care have been unresponsive.


⚖️ Legal Perspective​


Under the Consumer Protection Act, 2019, this situation may constitute a "deficiency in service," as you've paid for a service (food delivery) that was not rendered. Additionally, the lack of response from both the store and customer care exacerbates the issue.


🛠️ Recommended Steps​

  1. Send a Formal Legal Notice:
    • Draft a legal notice addressed to:
    • In the notice:
      • Detail the incident, including order date, amount paid, and lack of service.
      • Demand a full refund of ₹1,347.99 within 15 days.
      • Seek compensation for mental harassment and inconvenience.
  2. File a Complaint with the National Consumer Helpline (NCH):
  3. Approach the District Consumer Disputes Redressal Commission:

📌 Important Considerations​

  • Documentation: Maintain a comprehensive record of all interactions with KFC, including emails, call logs, and any written correspondence.
  • Timeliness: Act promptly to avoid any statutory limitations that might bar your claim.
  • Legal Assistance: Consider consulting with a legal professional to assist with drafting the legal notice and representing you in the consumer forum.

By following this structured approach, you can effectively seek redressal for the grievances faced due to the non-delivery of your KFC order and the subsequent lack of response from their support channels.

Thanks
 
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