Kalamandir sarees-Not sending exchanged saree

Seller Name
Kalamandir Sarees
Company Name
Kalamandir Sarees
Product Name
Semi silk
Website Name
www.kalamandir.com
Customer Care Number
9852985299
Loss Amount
2600
Ratings
1.00 star(s)
Opposite Party Address
Plot no 41, Saipuri colony, P. O. Sainikpuri, Secunderabad, Telangana
Hello sir
I have booked two sarees from Kalamandir Hyderabad and I wanted to exchange one saree. After many requests they agreed to exchange. I sent the saree through DTDC and I have received the update online that it has been delivered.
Now Kalamandir people are saying they have not received the parcel. And not sending the exchanged item.
Please need help.
 
Attached my required documents
 

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