DEVESHPATEL@ORG
New member
- Dealer Name
- apurva trivedi
- Company Name
- jio air fiber
- Customer Care Number
- 1800 896 9999
- Loss Amount
- 5000
- Ratings
- Opposite Party Address
- Plot No 165, Chandan House, Opposite R World Cinema District Shopping Centre, Gandhinagar Sector 21-382021
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
GANDHINAGAR
COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019
IN THE MATTER OF:
Complainant:
Devesh Patel, SECRTOR - 26, GANDHINAGAR, 382028, GUJARAT. +91 8140600255, DEVESHPATEL.0RG@GMAIL.COM
VERSUS
Opposite Party:
Reliance Jio Infocomm Limited Registered Office: Reliance Corporate Park, Thane-Belapur Road, Navi Mumbai - 400701 Customer Care: 198 / 1800-889-9999
MOST RESPECTFULLY SHOWETH:
1. That the Complainant is a consumer within the meaning of the Consumer Protection Act, 2019, having subscribed to Jio Air Fiber internet services provided by the Opposite Party (Reliance Jio Infocomm Ltd).
2. That the Complainant’s connection stopped functioning from 7th July 2025 (or earlier), without any prior intimation or fault on part of the Complainant.
3. That on 8th July 2025, the Complainant raised a service complaint through Jio customer care (Request No: SR00002HJHRP, SR00002IEJYZ) and was assured that the issue would be resolved within 24 hours, but no resolution has been provided till today (18th July 2025).
4. Upon site visit by the service engineer, it was revealed that the Complainant’s connection was improperly and unethically routed through a neighboring factory's outer device, which was later removed due to transfer of that user’s connection to another location. As a result, the Complainant has been left without any service.
5. That despite this lapse being entirely on the part of the Opposite Party, the Complainant continues to be charged full service fees, without receiving the service. Sharing infrastructure between two independent paying customers without consent is both unethical and a clear deficiency in service.
6. That the Complainant has made multiple follow-ups with Jio customer care and still no corrective action has been taken, nor has any refund been offered for the period of non-service.
7. That the Complainant has suffered loss of work, mental harassment, and inconvenience due to this gross negligence and unfair trade practice by the Opposite Party.
PRAYER
In view of the above, the Complainant respectfully prays that this Hon’ble Commission may kindly be pleased to:
a. Direct the Opposite Party to either install a dedicated outer device immediately for the Complainant’s Jio Air Fiber connection or process a full refund for the period of non-service from 7th July 2025 till the date of actual service restoration or termination.
b. Award compensation of ₹50,000 for mental harassment, inconvenience, and loss of time and productivity caused due to deficiency in service.
c. Award litigation costs of ₹10,000 to the Complainant.
d. Pass such other or further orders as this Hon’ble Commission may deem fit in the interest of justice.
Place: GANDHINAGAR Date: 18/07/2025
COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019
IN THE MATTER OF:
Complainant:
Devesh Patel, SECRTOR - 26, GANDHINAGAR, 382028, GUJARAT. +91 8140600255, DEVESHPATEL.0RG@GMAIL.COM
VERSUS
Opposite Party:
Reliance Jio Infocomm Limited Registered Office: Reliance Corporate Park, Thane-Belapur Road, Navi Mumbai - 400701 Customer Care: 198 / 1800-889-9999
MOST RESPECTFULLY SHOWETH:
1. That the Complainant is a consumer within the meaning of the Consumer Protection Act, 2019, having subscribed to Jio Air Fiber internet services provided by the Opposite Party (Reliance Jio Infocomm Ltd).
2. That the Complainant’s connection stopped functioning from 7th July 2025 (or earlier), without any prior intimation or fault on part of the Complainant.
3. That on 8th July 2025, the Complainant raised a service complaint through Jio customer care (Request No: SR00002HJHRP, SR00002IEJYZ) and was assured that the issue would be resolved within 24 hours, but no resolution has been provided till today (18th July 2025).
4. Upon site visit by the service engineer, it was revealed that the Complainant’s connection was improperly and unethically routed through a neighboring factory's outer device, which was later removed due to transfer of that user’s connection to another location. As a result, the Complainant has been left without any service.
5. That despite this lapse being entirely on the part of the Opposite Party, the Complainant continues to be charged full service fees, without receiving the service. Sharing infrastructure between two independent paying customers without consent is both unethical and a clear deficiency in service.
6. That the Complainant has made multiple follow-ups with Jio customer care and still no corrective action has been taken, nor has any refund been offered for the period of non-service.
7. That the Complainant has suffered loss of work, mental harassment, and inconvenience due to this gross negligence and unfair trade practice by the Opposite Party.
PRAYER
In view of the above, the Complainant respectfully prays that this Hon’ble Commission may kindly be pleased to:
a. Direct the Opposite Party to either install a dedicated outer device immediately for the Complainant’s Jio Air Fiber connection or process a full refund for the period of non-service from 7th July 2025 till the date of actual service restoration or termination.
b. Award compensation of ₹50,000 for mental harassment, inconvenience, and loss of time and productivity caused due to deficiency in service.
c. Award litigation costs of ₹10,000 to the Complainant.
d. Pass such other or further orders as this Hon’ble Commission may deem fit in the interest of justice.
Place: GANDHINAGAR Date: 18/07/2025
