Jeeves consumer services pvt ltd.

sahoo.suvhajit001

sahoo.suvhajit001

New member
Seller Name
Jeeves consumer services pvt ltd.
Company Name
Flipkart
Product Name
Extended warrenty plan
Website Name
https://selfserveapp.kapturecrm.com/support-portals/prod/sa/flipkart-sac/index.php?data-support-key=4b2474481e70ba866bfda87e11354360b7fe3c015995896471
Customer Care Number
0000000000
Loss Amount
18000
Ratings
1.00 star(s)
Opposite Party Address
Jeeves Consumer Services Pvt. LtdBuildings Alyssa, Begonia & Clover,Embassy Tech VillageOuter Ring Road,Devarabeesanahalli VillageBangalore 560103, India
I made an extended warranty through Jeeves consumer services pvt ltd , when I purchased mobile November,2023.

In July,2025 , problem happened on my mobile. So I contacted Jeeves consumer services pvt ltd, to repair my mobile under extended warranty claim.

On 17/07/2025, Someone one called me and picked my mobile. He did not gave any receipt or any proof. I asked him , replied , i will get at online.
Nothing received after 11 hrs of pick up, this raises doubt , hence I making complaint on their moral assurance.

Online customer care not working at Jeeves consumer services pvt ltd website.

I want proof of receiving or return of my mobile.

Screen shot attached.

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Jeeves Consumer Services Pvt. Ltd .

this company makes people fool and made harassed. They picked up my mobile for repair . Make me wait for 15 days. After 15 days I get to know nothing done on this mobile.
Not able to attach Call recording .
 
Hello @sahoo.suvhajit001

sahoo.suvhajit001 said:
After 15 days I get to know nothing done on this mobile.
Click to expand...
Before proceeding further, we recommend that you first send an email to the customer care (grievance.officer@flipkart.com) of the Jeeves Consumer Services Pvt. Ltd, clearly outlining your concerns and ask them the status of your mobile.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
No assurance form Jeeves side that they can deliver timely.
Also when repair not done , why they did not informed me and returned priority basis.
Via mail also not appreciable solution or step.
Only solution need to wait , given by Jeeves. Courier partner also not picking up return assignment.

1754280246802.png
 
Hello @sahoo.suvhajit001

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread against Jeeves consumer services pvt ltd.

In this case our client get ₹2,15000/- as a compensation.

We kindly request you to please review that thread for the information you’re looking for in order to get refund, delivery, Order or any other issue with Jeeves consumer services pvt ltd.

VISHVRAJSINH1505

Post in thread 'WARRANTY INVOICE ISSUE'

Till date even after getting court order in my favor , flipkart didn't even contact me...for further procedure

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Hi I took a mobile phone n tolled Jeeva insurance I claimed for insurance they told they will give amount for repair or we will get it done repair for repair we have to pay processing fee after paying fee they will pick up with three days but they didn’t do they told Techinical issues it’s been 16days they are telling same thing way should I do now
 
Dear Sir/Madam,

I am writing to lodge a formal complaint regarding my Mi TV which is covered under extended warranty provided by Jeeves Consumer Services.

I purchased this TV on [Purchase Date] and also purchased an extended warranty from Jeeves. Unfortunately, my TV has been malfunctioning for the past 7–8 months. Despite repeatedly contacting your customer support and raising service requests multiple times, no proper action has been taken so far.

Your team has continuously delayed the resolution by giving assurances such as “today”, “tomorrow”, or “soon”, but the issue still remains unresolved. This has caused me significant inconvenience and frustration.

I request you to kindly take immediate action and either repair or replace the TV as per the terms of the extended warranty. If the issue is not resolved within 7 days from the date of this email, I will be compelled to escalate the matter and file a formal complaint with the National Consumer Helpline and Consumer Court.

I hope you will take this matter seriously and resolve my issue at the earliest.

Details:
Name: Akash yadav
Contact Number: 9910018964
Product: Mi TV
Policy Id : #PEXJVS0V-6ZEACRWRP79O12JXL1-50868462409

Start Date : 20-11-2024

End Date : 20-11-2026

Brand : MI

Plan Name : Extended Warranty
 
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