Washing Machine Jeeves Consumer Services Pvt. Ltd.

faizahmedtajammul

faizahmedtajammul

New member
Dealer Name
Flipkart
Company Name
Jeeves
Product Name
Realme Tech washing machine
Loss Amount
13000
Ratings
1.00 star(s)
I, Faiz Ahmed Tajammul, am filing this formal complaint against Jeeves Consumer Services Pvt. Ltd. regarding their failure to process my Warranty claim & deficiency in Service under the "Complete Laptop Protection (3 Years)" plan. The details of the complaint are as follows:

  1. Policy Details:
    • Policy Name: Complete Protection Lite Protection Plan(3 years)
    • Device Insured: Realme Tech Washing machine 8kgs
    • Purchase Date: 26 apr 2023
    • Policy Validity: 26/04/2023 – 26/04/2026
  2. Claim Details:
    • Claim ID: CLAJVS282959293439294
    • Claim Registration Date: 28 May 2025
    • Technician Visit Date: 29 May 2025
    • Pickup Person: Arun (Jeeves Service Engineer)
  3. Nature of Complaint:
    • It has been 1 month since claim registration, yet Jeeves Consumer Services Pvt. Ltd. has not provided any status update on the return or repair of the washing machine.
    • Despite multiple attempts via emails and customer support calls (12- 15 calls in the last 30 days), no concrete response has been received from Jeeves.
    • The standard response given by Jeeves, both via email and call, is that they do not have any update and will revert in 48 hours. However, no update has been provided to date.
    • Jeeves unilaterally closed my complaint (as mentioned in their email), without providing any repair / relief and fixing my washing machine.
  4. Breach of Contract & Deficiency of Service:
    • The failure to process the claim within a reasonable time constitutes gross negligence and deficiency in service.
    • The lack of any response from Jeeves violates my consumer rights under the Consumer Protection Act, 2019.
    • This delay is causing me undue hardship and inconvenience, as I am unable to use my washing machine for cleaning purposes.
    • I have suffered mental trauma and stress due to the prolonged delay and the excessive time wasted in repeated follow-ups with Jeeves Customer Care support.
  5. Relief Sought:
    • Immediate resolution of my claim – either a repaired/replacement Washing machine or the insured amount as per the policy terms.
    • Compensation for mental agony and inconvenience caused due to unnecessary delays and wasted time in follow-ups.
    • Penalty on Jeeves Consumer Services Pvt. Ltd. for failing to meet their obligations under the policy.


I request the Consumer Court, to take strict action against Jeeves Consumer Services Pvt. Ltd. & Flipkart for their failure to provide timely service and seek appropriate redressal as per applicable laws and regulations.


Thank you for your time and consideration. I look forward to your prompt intervention in this matter.

Sincerely,
Faiz Ahmed Tajammul
 
Hello @faizahmedtajammul

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed against Flipkart warranty issue in a different thread.

In the below mentioned case our client was awarded 2,00000/- (Two Lakh Only) as compensation and 15,000/- litigation charges.

We kindly request you to please review that thread for the information you’re looking for.

VISHVRAJSINH1505

Thread 'WARRANTY INVOICE ISSUE'

*15 th sep* - I paid 57344 /- to Flipkart which includes (laptop worth -54039/- and extend accident warranty of 3 years worth 3304/-)
*18 th sep** - I got my laptop and with that i am Fully satisfied .
And on that day I got 2 invoice bill on my mail , I thought that one of them is for laptop bill and another is of warranty i brought .
After few day when I have to give payment bill to my father I check open them , and at that time I was shock that send invoice was not a warranty invoice it is some of courier charge slip .
*21 sep* - I called Flipkart coustomer care helpline for my...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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