OmkarDange
New member
- Dealer Name
- Reliance digital
- Company Name
- JBL Harman
- Product Name
- JBL SB 3.1CH 580
- Customer Care Number
- 18001020525
- Loss Amount
- 25000
- Ratings
- Opposite Party Address
- Na
My friend purchased a JBL SB 580 Music system from Reliance Digital store on 15th of December. This was a wedding gift to me for my wedding which was on 24th of December.
I scheduled an installation in the 2nd week of Jan 2025 once I settled after wedding. On the day of installation itself, the speakers make a cracking sound. JBL said they couldn’t replace the product as theor policy says that replacements are possible onli within 7 days FROM THE DATE OF PURCHASE. This by itself is an unreasonable policy.
After they got my speaker repaired, it worked for about 4-5 months. Not the speaker won’t turn on, their technician says there is an issue with the motherboard. They will get it repaired.
A brand new product has broken down twice. Once, on the day of installation itself, secont time, 5 months from then.
They convinced me that under no circumstances they can give me a replacement. I agreed but said to give me 1 year extension of warranty as we all know the product itself is defective. They said they will get back to me. The next day, they call me to say they are giving 1 month of warranty extension.
This is pure exploitation of the consumer and a totally unacceptable solution.
I scheduled an installation in the 2nd week of Jan 2025 once I settled after wedding. On the day of installation itself, the speakers make a cracking sound. JBL said they couldn’t replace the product as theor policy says that replacements are possible onli within 7 days FROM THE DATE OF PURCHASE. This by itself is an unreasonable policy.
After they got my speaker repaired, it worked for about 4-5 months. Not the speaker won’t turn on, their technician says there is an issue with the motherboard. They will get it repaired.
A brand new product has broken down twice. Once, on the day of installation itself, secont time, 5 months from then.
They convinced me that under no circumstances they can give me a replacement. I agreed but said to give me 1 year extension of warranty as we all know the product itself is defective. They said they will get back to me. The next day, they call me to say they are giving 1 month of warranty extension.
This is pure exploitation of the consumer and a totally unacceptable solution.
