Item not delivered

A

Ankit maurya

New member
Dealer Name
Croma electronics
Company Name
Croma
Product Name
Croma 40 litres personal air cooler
Customer Care Number
TC252928297984
Loss Amount
3099
Ratings
1.00 star(s)
Opposite Party Address
Croma electronics vasant vihar saharanpur,247001
I ORDERED TWO WATER COOLERS WITH ORDER ID TC252928297984 but only one of them was delivered and the other was not delivered but on the online tracking system of croma it is marked delivered I asked them about this they said it is a glitch and will be solved but i have not got solution till now and there is no way to contact them we have to request a call back amd they are not calling back.and my cooler is not yet deliVered please see into it🙏
 

Attachments

  • IMG_3768.png
    IMG_3768.png
    275.2 KB · Views: 0
  • IMG_3767.png
    IMG_3767.png
    179.7 KB · Views: 0
Hello @Ankit maurya

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

Please use the following structure when submitting your complaint:​

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.

Example Format​

Example 1 – Product not delivered:
  • 02-May-2024 – I placed an order for [Product Name] (Order ID: XXXXX). The estimated delivery was 07-May-2024.
  • 08-May-2024 – I did not receive the product. I contacted customer support and was told it would be delivered by 10-May.
  • 11-May-2024 – Still not delivered. No further updates from the company.
  • 15-May-2024 – I emailed again, but haven’t received any reply yet.

Example 2 – Faulty product received:
  • 12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
  • 13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
  • 16-May-2024 – No response received yet regarding the replacement or refund.

Important:​

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
Back
Top