Irresponsible behavior towards product delivery since 15+ days

S

saurabh

New member
Seller Name
Oziva (Zywie Ventures Private Limited)
Company Name
Oziva (Zywie Ventures Private Limited)
Product Name
HerBalance for PCOS | Shatavari, Chasteberry, Ashoka | Regularizes Cycles, Balances Hormones - 200 g
Website Name
https://www.oziva.in/
Customer Care Number
NA
Loss Amount
1024
Ratings
1.00 star(s)
Opposite Party Address
Kapadia Industrial Estate
Office No 7, Gala No 12, Kapadia Industrial Estate, Chakala, Andheri East, Mumbai, Maharashtra 400093, IN
I had placed an order with Oziva (Zywie Ventures Private Limited) for a specific product. However, despite no delivery attempt, the order was falsely marked as delivered., I didn't even had a word with delivery rider for product delivery and not even shared any OTP, later came to know that he has delivered product to a random person considering him a building watchman and Oziva not even have a OTP delivery for such costly products...

After multiple follow-ups and explaining the situation—highlighting the serious lapse by the delivery personnel—I eventually received a tampered package.

Upon raising the issue, the Oziva team agreed to send a replacement of the originally ordered product. However, on receiving the replacement today, I was shocked to find that the product delivered was entirely different from what I had originally ordered.

It has now been 17 days since I placed the order, yet I have not received the correct product. This clearly reflects a case of deficiency in service and points towards unfair trade practices on the part of Oziva.
 
Hello @saurabh

I'm sorry to hear about your experience with Oziva (Zywie Ventures Private Limited) regarding your order of "HerBalance for PCOS." Based on your account, despite placing the order over two weeks ago, the product was initially marked as delivered without your consent, later received in a tampered state, and subsequently replaced with an incorrect item. This sequence of events indicates a deficiency in service and potential unfair trade practices.

Steps to Address the Issue​


1. Document All Evidence
  • Order Details: Keep records of your order confirmation, payment receipts, and any tracking information.
  • Communication Records: Save all emails, messages, and call logs with Oziva's customer service.
  • Photographic Evidence: Take clear photographs of the tampered package and the incorrect product received.

2. Contact Oziva's Customer Support
  • Email: Reach out to Oziva's support team detailing the issue and requesting a resolution.
3. File a Complaint with the National Consumer Helpline
  • Online Portal: Visit consumerhelpline.gov.in to register your grievance.
  • Helpline Numbers: Call 1800-11-4000 or 14404 for assistance.
  • Details to Provide: Include all relevant information and documentation.

By following these steps, you can seek appropriate redressal for the issues faced with Oziva. If you need assistance drafting communications or require further guidance, feel free to ask.

Thanks
 
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