Isac
New member
Hello,
This is regarding one of my worse experiences with IntrCity smart bus KA01AT9053. I have booked a ticket with them for my journey on 11th Sept 2026 boarding at Tin factory, Bangalore at 19:40PM travelling to Hyderabad. I have reached the boarding point at 16:54 (Rapido invoice attached). I was waiting for the bus at the boarding point however bus left the place without picking me up. After observing the live location, I tried calling the bus captain on the number provided in the app multiple times, but bus captain didn't pick my call even once (call logs attached). I have tried to reach customer support and support people had connected to the bus captain. Bus captain had mentioned that my number wasn't reachable (which is a lie). When I raised a ticket with customer support, they mentioned that bus left the place at 19:55:54. My call log says 19:57 onwards I was trying to reach the captain (19:57, 20:00, 20:03 twice) but he didn't pick my call. I tried reaching customer support at 20:01. I was denied alternate bus/seat arrangement nor refund.
This is regarding one of my worse experiences with IntrCity smart bus KA01AT9053. I have booked a ticket with them for my journey on 11th Sept 2026 boarding at Tin factory, Bangalore at 19:40PM travelling to Hyderabad. I have reached the boarding point at 16:54 (Rapido invoice attached). I was waiting for the bus at the boarding point however bus left the place without picking me up. After observing the live location, I tried calling the bus captain on the number provided in the app multiple times, but bus captain didn't pick my call even once (call logs attached). I have tried to reach customer support and support people had connected to the bus captain. Bus captain had mentioned that my number wasn't reachable (which is a lie). When I raised a ticket with customer support, they mentioned that bus left the place at 19:55:54. My call log says 19:57 onwards I was trying to reach the captain (19:57, 20:00, 20:03 twice) but he didn't pick my call. I tried reaching customer support at 20:01. I was denied alternate bus/seat arrangement nor refund.
