nicolaerni
New member
- Hotel Name
- Indigo
- Company Name
- InterGlobe Aviation Limited
- Website Name
- https://www.goindigo.in/
- Customer Care Number
- +91 124 617 383
- Loss Amount
- 27000
- Ratings
- Opposite Party Address
- Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001, India.
My Indigo flight 6e 833 on 05.12.2025 from Kolkata to Chennai was cancelled without prior intimation despite completing online check-in. No SMS, email, or announcement was received. I only received an email post the scheduled departure and only after security clearance at the airport, I learned of the cancellation and had to wait over 3 hours at the airport counter, where no alternate flight was provided; only a refund was offered. I was forced to book another flight costing me Rs. 21,156 and incurred over Rs. 5,500 in taxi and hotel expenses. Additionally, due to all this, my pets were left unattended in my home, causing property damage to allow access. This all caused significant financial loss and mental agony. I seek compensation under the Directorate General of Civil Aviation (DGCA) Passenger Rights Regulations 2017 and Consumer Protection Act 2019 for unfair practices and deficiency in service.
They have offered a refund for the flight, but claim that compensation for alternate flight booking, hotel for compulsory overnight stay etc is not covered because "delays or cancellations are caused by extraordinary circumstances beyond the airline’s control". They do not acknowledge that the disruption was due to mismanagement. I have written to them through airsewa already, but they take no responsibility. I need help with this.
Both the Hon’ble Minister of Civil Aviation and the DGCA have publicly confirmed that these disruptions resulted from IndiGo’s own “misjudgement and planning gaps” in crew availability — not from any extraordinary circumstance such as weather, ATC restrictions, natural calamity, security risks or strikes.
Under the DGCA’s CAR Section-3, Series M, Part IV and the Airline Passenger Charter, “extraordinary circumstances” that exempt an airline from paying compensation must be events outside the airline’s actual control. Internal crew-scheduling failures after a pre-notified regulatory change do not qualify as extraordinary circumstances. The DGCA has already rejected IndiGo’s attempt to use this excuse for the December 2025 cancellations.
Flight: indigo 6e 833
Schedule departure: 11:20
Destination: Kolkata to Chennai
I seek:
1. Fixed compensation of ₹10,000/- (Rupees Ten Thousand only) under Clause 3.3 of CAR Section-3, Series M, Part IV because
the flight duration (CCU–MAA) exceeds 2 hours, and
2. Full ticket refund for cancelled flight 6E 833
3. Reimbursement of additional expenses incurred (supported by attached receipts)
Attachment:
1) Cancellation email received post departure time
2) boarding pass (proof of check in)
3) alternate ticket
4) hotel booking invoice
They have offered a refund for the flight, but claim that compensation for alternate flight booking, hotel for compulsory overnight stay etc is not covered because "delays or cancellations are caused by extraordinary circumstances beyond the airline’s control". They do not acknowledge that the disruption was due to mismanagement. I have written to them through airsewa already, but they take no responsibility. I need help with this.
Both the Hon’ble Minister of Civil Aviation and the DGCA have publicly confirmed that these disruptions resulted from IndiGo’s own “misjudgement and planning gaps” in crew availability — not from any extraordinary circumstance such as weather, ATC restrictions, natural calamity, security risks or strikes.
Under the DGCA’s CAR Section-3, Series M, Part IV and the Airline Passenger Charter, “extraordinary circumstances” that exempt an airline from paying compensation must be events outside the airline’s actual control. Internal crew-scheduling failures after a pre-notified regulatory change do not qualify as extraordinary circumstances. The DGCA has already rejected IndiGo’s attempt to use this excuse for the December 2025 cancellations.
Flight: indigo 6e 833
Schedule departure: 11:20
Destination: Kolkata to Chennai
I seek:
1. Fixed compensation of ₹10,000/- (Rupees Ten Thousand only) under Clause 3.3 of CAR Section-3, Series M, Part IV because
the flight duration (CCU–MAA) exceeds 2 hours, and
2. Full ticket refund for cancelled flight 6E 833
3. Reimbursement of additional expenses incurred (supported by attached receipts)
Attachment:
1) Cancellation email received post departure time
2) boarding pass (proof of check in)
3) alternate ticket
4) hotel booking invoice
