- Product Name
- ASUS expertbook p3
- Loss Amount
- 57667
- Ratings
Dear Flipkart Customer Support,
I am writing this email out of extreme frustration and disappointment with the way my issue has been handled.
I purchased an ASUS ExpertBook P3 (Order ID:-OD437890383846418100) from Flipkart, and after discovering that the product had a manufacturing defect, I completed every step requested by your support team. I obtained and submitted the DOA (Dead on Arrival) Dropsheet Letter as instructed. Despite providing all the required documents on time, I have still not received any meaningful response, update, or resolution from Flipkart.
This level of customer service is completely unacceptable. Every time I contact customer support, I receive the same generic replies and false assurances that my issue is "being looked into." However, nothing actually happens. I have been forced to repeatedly follow up for an issue that should have been resolved immediately after the DOA confirmation.
The most disappointing part is that I urgently require this laptop for my work and academic commitments. Because of Flipkart's negligence and delay, I have been left without the product I paid for, causing unnecessary stress, inconvenience, and loss of valuable time.
As a customer, I trusted Flipkart to provide reliable service. Instead, I have experienced continuous delays, poor communication, and a complete lack of accountability. This is not the standard of service expected from a company of Flipkart's reputation.
I now demand that my case be resolved immediately. Either process my replacement/refund without any further delay or provide a clear written explanation for why my verified DOA case is still pending. I am no longer willing to accept automated responses or vague promises.
If this issue is not resolved immediately, I will have no option but to escalate the matter to the National Consumer Helpline and the appropriate consumer dispute authorities, as well as share my experience publicly regarding the lack of support I have received.
I expect an immediate response and a final resolution without any further excuses.
Please find the (DOA) dropsheet letter attached below.
Kindly requesting you to resolve the issue on top priority I'm facing lots of issues please resolve it as soon as possible.
Sincerely,
Tanuj Sharma
I am writing this email out of extreme frustration and disappointment with the way my issue has been handled.
I purchased an ASUS ExpertBook P3 (Order ID:-OD437890383846418100) from Flipkart, and after discovering that the product had a manufacturing defect, I completed every step requested by your support team. I obtained and submitted the DOA (Dead on Arrival) Dropsheet Letter as instructed. Despite providing all the required documents on time, I have still not received any meaningful response, update, or resolution from Flipkart.
This level of customer service is completely unacceptable. Every time I contact customer support, I receive the same generic replies and false assurances that my issue is "being looked into." However, nothing actually happens. I have been forced to repeatedly follow up for an issue that should have been resolved immediately after the DOA confirmation.
The most disappointing part is that I urgently require this laptop for my work and academic commitments. Because of Flipkart's negligence and delay, I have been left without the product I paid for, causing unnecessary stress, inconvenience, and loss of valuable time.
As a customer, I trusted Flipkart to provide reliable service. Instead, I have experienced continuous delays, poor communication, and a complete lack of accountability. This is not the standard of service expected from a company of Flipkart's reputation.
I now demand that my case be resolved immediately. Either process my replacement/refund without any further delay or provide a clear written explanation for why my verified DOA case is still pending. I am no longer willing to accept automated responses or vague promises.
If this issue is not resolved immediately, I will have no option but to escalate the matter to the National Consumer Helpline and the appropriate consumer dispute authorities, as well as share my experience publicly regarding the lack of support I have received.
I expect an immediate response and a final resolution without any further excuses.
Please find the (DOA) dropsheet letter attached below.
Kindly requesting you to resolve the issue on top priority I'm facing lots of issues please resolve it as soon as possible.
Sincerely,
Tanuj Sharma
