Disappointed
New member
- Seller Name
- IGP.com
- Company Name
- IGP.com
- Product Name
- Jolly pinnata christmas cake
- Website Name
- www.igp.com
- Customer Care Number
- +91 22 3965 030
- Loss Amount
- 1420
- Ratings
- Opposite Party Address
- Unit No 2, A Wing, 2nd Floor, Times Square Building, Andheri Kurla Road, Marol, Andheri East, Mumbai, Maharashtra 400059, India, and also operates with warehouses and offices in other cities like NCR, Jaipur, and Los Angeles, focusing on online gifting services.
Key Addresses & Contact Details:
Corporate Office (Mumbai): Unit No 2, A Wing, 2nd Floor, Times Square Building, Andheri Kurla Road, Marol, Andheri East, Mumbai, Maharashtra 400059, India.
Contact Phone: +91 22 4343 3333 (9 AM to 10 PM IST).
WhatsApp: +91-(22)3965-0300.
Email: support@igp.com.
This is to place on record my strong dissatisfaction and formal complaint regarding a completely unacceptable experience with my recent order from igp.com.
I ordered a Pinata cake, a product that is incomplete and unusable without the hammer that is an essential part of the item. The cake was meant for a Christmas party at my residence. While the cake was delivered, the hammer was missing, rendering the product entirely useless.
Because of their negligence, the cake could not be broken or served at all, resulting in:
Complete waste of the cake
Spoiling of a special occasion
Severe embarrassment in front of my guests
This failure is solely due to IGP’s lack of quality control and accountability.
What is even more shocking is the manner in which their customer support handled the issue. I was insultingly offered a 10% refund to the IGP wallet, fully aware that after such a harrowing experience, I would never choose to order from IGP again. This offer is not just inadequate—it is disrespectful.
When I demanded a full refund for the faulty delivery and the mental harassment caused, the chat executive(named Ketan abruptly disconnected the conversation and stopped responding altogether. This amounts to gross negligence, harassment, and complete disregard for consumer rights.
I hereby demand the following without further delay:
A full refund of the entire order amount, credited back to my original payment method.
A written apology for the inconvenience, embarrassment, and mishandling of my complaint.
This is not a request—this is a final demand for a fair and lawful resolution.
Awaiting your immediate response.
Regards,
Samarpita Sarker
I ordered a Pinata cake, a product that is incomplete and unusable without the hammer that is an essential part of the item. The cake was meant for a Christmas party at my residence. While the cake was delivered, the hammer was missing, rendering the product entirely useless.
Because of their negligence, the cake could not be broken or served at all, resulting in:
Complete waste of the cake
Spoiling of a special occasion
Severe embarrassment in front of my guests
This failure is solely due to IGP’s lack of quality control and accountability.
What is even more shocking is the manner in which their customer support handled the issue. I was insultingly offered a 10% refund to the IGP wallet, fully aware that after such a harrowing experience, I would never choose to order from IGP again. This offer is not just inadequate—it is disrespectful.
When I demanded a full refund for the faulty delivery and the mental harassment caused, the chat executive(named Ketan abruptly disconnected the conversation and stopped responding altogether. This amounts to gross negligence, harassment, and complete disregard for consumer rights.
I hereby demand the following without further delay:
A full refund of the entire order amount, credited back to my original payment method.
A written apology for the inconvenience, embarrassment, and mishandling of my complaint.
This is not a request—this is a final demand for a fair and lawful resolution.
Awaiting your immediate response.
Regards,
Samarpita Sarker
