Credit Card ICICI bank provided with defective product ( Redeem of reward points)

Bhatvarun081

New member
Bank Name
ICICI bank
Customer Care Number
1800 1080
Loss Amount
1000
Ratings
1.00 star(s)
I used ICICI credit card reward points to purchase a product. The material was received on 19th Sep and was found defective. I raised a complaint to ICICI customer care who did not respond for more than a week. I had to raise a separate grievance form after which ICICI responded.
But their replies are not having a resolution, they are only changing the date of the resolution. It is now more than a month and yet no resolution, my reward points are also not given back to me. Please help in this matter.
 
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