I purchased a dress through the Myntra app,I created a return for that dress on 16th March. But till today, the return has not been process.

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Komal

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Seller Name
Sangria
Company Name
Myntra
Product Name
Sangria Embroidered A-Line Kurta Sets Size: 3XL
Website Name
Myntra
Loss Amount
1608
Ratings
1.00 star(s)
Dear Sir/Ma'am,

I purchased a dress through the Myntra app but due to its poor quality and fit, I created a return for that dress on 16th March. But till today, 27th March, the return has not been processed. Now against this, I have called the customer support many times and sent many emails but I did not get any help. This is a kind of harassment. I request you to investigate this matter.

Regards
Komal Kanwar
 

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I'm sorry to hear about the difficulties you're experiencing with your return on Myntra. To address this issue effectively, please consider the following steps:

  1. Review Myntra's Return Policy:
    • Ensure that the item meets Myntra's return criteria, such as being unused, with original tags, and in its original packaging.
  2. Document All Communications:
    • Keep records of all interactions with Myntra's customer service, including dates, times, and the names of representatives you speak with. This documentation will be valuable if further escalation is needed.
  3. File a consumer case:
    • As you mentioned that the issue is not solved, you may consider filing a complaint with consumer forums. To file a complaint visit e-jagrit portal. Create account and upload the required files.

Contact us for any assistance in drafting and filing case in the consumer forum.

Thanks
 
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