- Dealer Name
- Visio World (VW)
- Company Name
- Beston Sky Vision Private Limited
- Product Name
- VW 109 cm (43 inches) Playwall Frameless Series Full HD Android Smart LED TV VW43F2 (Black) | B0DCZMPRXC ( B0DCZMPRXC ) HSN:85287217
- Customer Care Number
- 9532730000
- Loss Amount
- 13499
- Ratings
- Opposite Party Address
- Beston Sky Vision Private Limited
A-51, Sector 63, Noida, Uttar Pradesh
UP-201301
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
Complainant: K. Dinesh Opposite Party: Visio World (VW) / Kevin Asia / Beston Skyvision
Subject: Complaint under the Consumer Protection Act, 2019, for deficiency in service, unfair trade practices, and failure to provide a refund for a defective product.
1. I, K. Dinesh, purchased a Visio World (VW) 109 cm (43-inch) television on 4 May 2025 after making a full payment of ₹13,499. The product was well within the manufacturer’s warranty period at the time the technical issues manifested.
2. The television developed a technical malfunction, and I officially registered a complaint with the company on 15 November 2025. The complaint was acknowledged under Complaint ID: TG2511150027.
3. Following the complaint, I repeatedly contacted the company’s customer support via their official contact number (9532730000) and email addresses (info@kevinasia.com and info@bestonskyvision.com). On every occasion, I was given false assurances that the issue would be resolved within "one week" or "10 days."
4. On 13 December 2025, a technician visited my residence to inspect the television. Following the inspection, he explicitly assured me that the issue would be resolved within one week. Despite this commitment, no repair, replacement, or refund was initiated.
5. Subsequently, I received a call from a technical representative (Mobile: +91 9958849803) who guaranteed that the replacement or dispatch would be completed within 2 days. This commitment was also not honored, and the representative has since remained unresponsive.
6. As of today, more than two months have passed since the initial complaint. The company continues to provide repetitive, misleading assurances without taking any concrete action to resolve the grievance.
7. The prolonged delay and repeated false commitments constitute gross negligence, resulting in mental harassment, significant inconvenience, and financial loss. These actions clearly amount to deficiency in service and unfair trade practices under the Consumer Protection Act, 2019.
8. Despite my persistent follow-ups, the company has failed to provide a resolution. Furthermore, public reviews (Reference: Visio World | Noida) indicate a systemic pattern where the company fails to address consumer grievances and sells products with high failure rates.
9. It is pertinent to note that while my EMI payments for the product are still ongoing, the television has become non-functional. Given the company's inability to repair the unit and the loss of trust in the brand's quality, I am no longer interested in a repair or replacement and seek a full refund of the purchase price.
Relief Sought: I respectfully request the Hon’ble Consumer Court to direct the Opposite Party to:
a) Refund the full purchase amount of ₹13,499 paid for the television.
b) Pay adequate compensation for the mental harassment, agony, and inconvenience caused.
c) Reimburse legal costs incurred and provide any other relief the Hon’ble Court deems fit in the interest of justice.
Verification: This complaint is filed in good faith, and all the facts stated above are true to the best of my knowledge and belief.
Complainant: K. Dinesh Opposite Party: Visio World (VW) / Kevin Asia / Beston Skyvision
Subject: Complaint under the Consumer Protection Act, 2019, for deficiency in service, unfair trade practices, and failure to provide a refund for a defective product.
1. I, K. Dinesh, purchased a Visio World (VW) 109 cm (43-inch) television on 4 May 2025 after making a full payment of ₹13,499. The product was well within the manufacturer’s warranty period at the time the technical issues manifested.
2. The television developed a technical malfunction, and I officially registered a complaint with the company on 15 November 2025. The complaint was acknowledged under Complaint ID: TG2511150027.
3. Following the complaint, I repeatedly contacted the company’s customer support via their official contact number (9532730000) and email addresses (info@kevinasia.com and info@bestonskyvision.com). On every occasion, I was given false assurances that the issue would be resolved within "one week" or "10 days."
4. On 13 December 2025, a technician visited my residence to inspect the television. Following the inspection, he explicitly assured me that the issue would be resolved within one week. Despite this commitment, no repair, replacement, or refund was initiated.
5. Subsequently, I received a call from a technical representative (Mobile: +91 9958849803) who guaranteed that the replacement or dispatch would be completed within 2 days. This commitment was also not honored, and the representative has since remained unresponsive.
6. As of today, more than two months have passed since the initial complaint. The company continues to provide repetitive, misleading assurances without taking any concrete action to resolve the grievance.
7. The prolonged delay and repeated false commitments constitute gross negligence, resulting in mental harassment, significant inconvenience, and financial loss. These actions clearly amount to deficiency in service and unfair trade practices under the Consumer Protection Act, 2019.
8. Despite my persistent follow-ups, the company has failed to provide a resolution. Furthermore, public reviews (Reference: Visio World | Noida) indicate a systemic pattern where the company fails to address consumer grievances and sells products with high failure rates.
9. It is pertinent to note that while my EMI payments for the product are still ongoing, the television has become non-functional. Given the company's inability to repair the unit and the loss of trust in the brand's quality, I am no longer interested in a repair or replacement and seek a full refund of the purchase price.
Relief Sought: I respectfully request the Hon’ble Consumer Court to direct the Opposite Party to:
a) Refund the full purchase amount of ₹13,499 paid for the television.
b) Pay adequate compensation for the mental harassment, agony, and inconvenience caused.
c) Reimburse legal costs incurred and provide any other relief the Hon’ble Court deems fit in the interest of justice.
Verification: This complaint is filed in good faith, and all the facts stated above are true to the best of my knowledge and belief.
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