Thank you for reaching out regarding your concern. To provide you with the correct guidance, could you please confirm whether the software was purchased for personal use or business purposes?
If the software is being used for business purposes, it does not fall under the purview of the Consumer Protection Act, and you may not be eligible to file a case in the Consumer Forum. In such a scenario, you would need to file a civil case to address your grievance.
Please let us know your situation, and we’ll assist you with the appropriate next steps.
