PMD
New member
- Bank Name
- HSBC
- Customer Care Number
- 1800 267 3456
- Loss Amount
- 141000
- Ratings
I am seeking your guidance regarding a fraud case on my HSBC Credit Card ending 7096.
On 16 July 2025, I received a call from a person impersonating an HSBC representative. Believing it to be genuine (as I was already receiving official calls during my card application), I followed their instructions to a website that appeared authentic. A transaction of Rs. 1,41,000 was then carried out.
I immediately reported the matter within minutes to HSBC, blocked the card, and also filed a complaint with the Cyber Crime Helpline (1930) and later with the cyber cell in person.
Despite this, HSBC has only refunded half of the amount (Rs. 70,500 as per their internal ombudsman’s decision) and is holding me liable for the rest. Meanwhile, ICICI Lombard, the insurer, rejected my claim citing “gross negligence.”
Now, the outstanding balance is accruing interest and penalty charges, which I am financially unable to bear.
Please guide.
On 16 July 2025, I received a call from a person impersonating an HSBC representative. Believing it to be genuine (as I was already receiving official calls during my card application), I followed their instructions to a website that appeared authentic. A transaction of Rs. 1,41,000 was then carried out.
I immediately reported the matter within minutes to HSBC, blocked the card, and also filed a complaint with the Cyber Crime Helpline (1930) and later with the cyber cell in person.
Despite this, HSBC has only refunded half of the amount (Rs. 70,500 as per their internal ombudsman’s decision) and is holding me liable for the rest. Meanwhile, ICICI Lombard, the insurer, rejected my claim citing “gross negligence.”
Now, the outstanding balance is accruing interest and penalty charges, which I am financially unable to bear.
Please guide.
