- Seller Name
- Home Centre
- Company Name
- Landmark Online India Pvt. Ltd.
- Product Name
- Homeshores Sintered Stone Coffee Table - Cream
- Website Name
- https://www.homecentre.in/
- Customer Care Number
- 1800-212-7500
- Loss Amount
- 24708
- Ratings
- Opposite Party Address
- 77 Degree Town Centre, Building No. 3, West Wing, Old Airport Road, Yemalur P.O., Bengaluru East, Karnataka 560037, India
On July 10, 2025, I placed an order through the Home Centre app for a cream-colored center table priced at Rs. 24,708. The item was delivered to me on July 16, 2025. As is standard practice with their furniture orders, the product arrived in sealed packaging and remained unopened until the assembly technician came the following day to complete installation.
Upon completion of the assembly, I discovered that the product delivered was grey, not cream, as advertised and ordered. I immediately raised this issue with Home Centre. However, their customer service team refused to accept a return or exchange, citing that the product was "delivered and non-returnable."
This is completely unacceptable and constitutes a clear case of unfair trade practice. The product received does not match the description or image shown at the time of purchase. Additionally, denying a return—when the customer never opened the product and the wrong item became identifiable only after assembly—is entirely unjust and unethical.
I have already submitted my complaint to the NCH. However, it has been more than a month, and the complaint is still under process. Please see the attached screenshots of the following:
Upon completion of the assembly, I discovered that the product delivered was grey, not cream, as advertised and ordered. I immediately raised this issue with Home Centre. However, their customer service team refused to accept a return or exchange, citing that the product was "delivered and non-returnable."
This is completely unacceptable and constitutes a clear case of unfair trade practice. The product received does not match the description or image shown at the time of purchase. Additionally, denying a return—when the customer never opened the product and the wrong item became identifiable only after assembly—is entirely unjust and unethical.
I have already submitted my complaint to the NCH. However, it has been more than a month, and the complaint is still under process. Please see the attached screenshots of the following:
- Advertised vs. Actual Product Received
- Return/Exchange Request Email
- Home Centre’s Response
- Payment Receipt
