Heavy Cancellation charges by MMT & Air India for flights cancelled during 10th May war situation

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Satishbagadi3004

New member
Hotel Name
Make My Trip
Company Name
Make my Trip
Website Name
https://www.makemytrip.com/
Customer Care Number
0124 4628747
Loss Amount
20662
Ratings
1.00 star(s)
Opposite Party Address
MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002, India
Dear Sir,

I had trip planned for Spiti Valley Himachal Pradesh from 10th of May to 17th May. The trip involved 2 return flights from Mumbai Delhi departure on 10th May and return on 17th May from Delhi. From Delhi to Spiti travel was via Cab Services.
Due to war situation from 8th May we were skeptical about plans. Indian government had warned to avoid travel if not essential in these critical areas.
The situation got worsened on 9th May and we called Make My Trip on 9th of May to cancel our flight tickets Booking ID- NF7ADT0S30118457340 as our flight was starting on 10th May 05:55 am for Delhi from Mumbai. And the trip had road travel to spit from Delhi via Chandigarh and Chandigarh was blackout since past two days. MMT said we have instructions of Air India flights cancelled coming to Delhi till 05:00 AM and not after that, you can call us later.

It seemed riskier after reaching Delhi it can get complex as we don't know anyone there. So, we called again late-night customer care requesting for free cancellation and complete refund, they denied saying flights are operational for Delhi and it's not our lookout that you have to travel via Chandigarh, you may call Air India customer care and speak to them, we can do nothing in this. If you want you can cancel the flight ticket and you would be charged accordingly if cancelled 4 hours prior or it would be completely gone. (Flight ticket : Rs 32914, cancellation Charges : 20662, Refund : 12252.)

I somehow managed to call Air India Customer care and they also denied for free cancellation and complete refund. I asked them you are Indian Company, its war situation, the government is asking to avoid travel in these areas, and you are trying to make profits by heavy cancellations. But they were casual and didn't entertain,

Finally, I had to cancel tickets to receive some refund bearing almost 62% cancellation charges. (Flight ticket : Rs 32914, cancellation Charges : 20662, Refund : 12252.)

Its shame when we say we are proud citizen and Indian companies are making money in such situation.
 
Hello @Satishbagadi3004
Satishbagadi3004 said:
Air India Customer care and they also denied for free cancellation and complete refund.
Click to expand...

During Operation Sindoor in May 2025, the Indian government imposed temporary airspace restrictions, leading to the suspension of operations at 24 airports across northern and western India. In response, major airlines implemented customer-friendly policies regarding ticket cancellations and refunds. Here's a summary of the advisories issued by key airlines:

Air India & Air India Express​

  • Full Refunds & Rescheduling Waivers for Defence Personnel: Air India and Air India Express offered full refunds on cancellations and a one-time waiver on rescheduling fees for defence personnel holding defence fare tickets booked for travel until May 31, 2025. Rescheduling waivers were available until June 30, 2025.

  • Affected Flights: Flights to and from several airports, including Jammu, Srinagar, Leh, Jodhpur, Amritsar, Bhuj, Jamnagar, Chandigarh, and Rajkot, were cancelled until 5:29 AM IST on May 10, 2025.

  • Refund Process: Passengers could request refunds or reschedule flights through the "Manage Booking" section on the Air India website or by contacting their customer service.


IndiGo​

  • Waiver for Srinagar Flights: IndiGo waived change and cancellation fees for flights to and from Srinagar for travel until May 22, 2025, applicable to bookings made on or before April 22, 2025.
  • Refund Process: Passengers could modify or cancel their bookings by visiting IndiGo's Plan B portal, entering their PNR and registered email or last name.

SpiceJet​

  • Flight Cancellations: SpiceJet cancelled flights to and from Leh, Srinagar, Jammu, Dharamshala, Kandla, and Amritsar until 5:29 AM on May 10, 2025.
  • Refund Options: Affected passengers were offered a choice between a full refund or rebooking on alternate flights (subject to availability).
  • Refund Process: Passengers could manage their bookings through SpiceJet's Change/Refund portal or contact their 24x7 customer care helpline at +91 124 4983410 / +91 124 7101600.


DGCA Guidelines​

The Directorate General of Civil Aviation (DGCA) mandated that passengers whose flights were cancelled due to Operation Sindoor were entitled to:
  • Full Refunds: Without any additional charges.
  • Rebooking: On the next available flights without cancellation fees.
  • Refund Timelines: Credit card payments to be refunded within seven working days; immediate cash refunds for cash transactions at airport counters.


Passengers were advised to stay updated through official airline communications, including social media, emails, messages, and official websites, to manage their travel plans effectively during the disruptions caused by Operation Sindoor.
 
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