Credit Card hdfc cibil account is still active and open

Saurabh Matta

Saurabh Matta

New member
Bank Name
hdfc bank
Customer Care Number
1800-1600
Loss Amount
75112
Ratings
1.00 star(s)
Opposite Party Address
245, Gujranwala Town, Bawana Rd, Part 3, Derawal Nagar, New Delhi, Delhi 110009
hdfc credit card department Harleen kaur have assured me if i will pay the credit card amount then we will fix your cibil account in 90 days and its been more then a 90 days now . i tried to call everyone in the hdfc but no response Harleen karu mobile phone is also not reachable and i tried email to hdfc bank but they also dont have any confirmation after taking money bank is not trustable for because they are not responding to me i have email conversation and the transaction details of my bill and i have no due certificate but hdfc is not removing the credit card account from my cibil it is still active and open and not removing from there i also contact this to cibil department they are saying the report hdfc bank submitted to cibil department accordingly that your account reflecting only bank can close the credit card account which showing you in your cibil account.
please kindly help me if i have no due certificate from bank then why the old account is still active and open. its a request to the bank please kindly do your work as you promised me on the call and by the email that you will close this account from my cibil before taking the money. i trust you so lets dont break the trust of each other.
im sending my cibil report which is evidence that what ever im saying is true you can check as well that the account is still active and open im send you the documents of transaction details no dues certificate and my cibil report.
thank you
im saurabh kumar matta
701#####49
 
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Attachments

  • Score Report _ Cibil Dashboard.pdf
    Score Report _ Cibil Dashboard.pdf
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    Screenshot_20250515-123739.png
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    Screenshot_20241014-114702_Messages.jpg
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    Screenshot_20241014-114457_Chrome.jpg
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Hello @Saurabh Matta

Saurabh Matta said:
Harleen karu mobile phone is also not reachable and i tried email to hdfc bank but they also dont have any confirmation
Click to expand...

We understand that the HDFC Bank has not responded to your previous emails, despite you having all the necessary supporting documents like no due certificate.

In such a situation, we suggest that you proceed by sending a legal notice to the Chairman and Managing Director (CMD) of the HDFC bank, formally requesting a resolution of your issue and remove your name from the CIBIL records. Kindly allow them a 15-day period to respond to the notice.

If you do not receive any response within this timeframe, please revert to us. We will then guide you through the process of filing a case in the Consumer Forum.

Please let us know if you need assistance in drafting the legal notice or have any further questions.

Best regards,
 
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