Hdfc Bank Scam

S

Sahil Palkar

New member
Bank Name
Hdfc Bank
Loss Amount
140000
Ratings
1.00 star(s)
Opposite Party Address
Hdfc VRM Vikhroli
I am very upset with the way HDFC Bank is handling my situation right now. My name is Sahil Palkar with Credit Card Number - 4341550202670745, I was approached by Mr. Manthan Vasa from Vikhroli Branch-VRM for a HDFC Life Click 2 Achieve policy (Policy No: 101N186V03) issued on 26-04-2024. . After discussing the plan I was asked to pay INR 104,000 annually. Upon learning this, I had informed Manthan that I do wish to proceed with the policy as I didn't have the funds, however he convinced me to insure myself (Sales pitch), he asked to pay INR 104,000 via HDFC credit card and informed there will be no additional charges on this transaction and the interest charges will be reversed.
I have been a HDFC Bank credit card holder for several years and have always paid my balance in each bill, which I have continued doing however due to this incident I am being charged interest and fees which is totally unethical. I have been cheated by Mr. Manthan who is no longer the VRM in HDFC Bank and the present staff in HDFC is unable to help. This whole incident has also affected my credit score and my current RM is also not able to help.I have visited the branch and met Branch Manager Vishwas Jayant Desle who heard me however received only empathy and nothing towards my situation.
Recent Communications and Further Unresolved Issues:

To address this matter, I had the following conversations with HDFC representatives:

  1. December 18, 2024 – I had a discussion with Nitesh Sawant, who assured me via a recorded call that the charges would be reversed, and I would receive an official email confirming this. However, no reversal has occurred, and I have not received any follow-up communication.
  2. Amississdhy Ghosalkar, Manager of Manthan Vasa and Khusboo Shah, have contacted me through call and gave me assurance that all charges will be resolved hence ignoring my messages and calls from last month.
  3. Deepa B ( Grievance cell ) -I had an email discussion with her, during which she closed the case without any concern or action taken, despite reviewing the recorded lines where Mathan Vasa had asked me to share the required information. Additionally, she mentioned that no promises had been made to me." by Amississdhy Ghosalkar.
  4. Numerous Follow-Ups: Over the past three months, I have consistently followed up with HDFC Bank staff, including visiting the branch in person and escalating my concerns to the Branch Manager, Vishwas Jayant Desle. While he listened empathetically, there has been no substantive action taken to resolve my case. Instead, I have been subjected to repeated delays and non-communication from all parties involved.
  5. Hdfc Life - I visited the HDFC Life branch in Vashi, where I was informed that my policy was incorrectly issued based on my age. I was also told that there are several scams happening, as employees need to meet their targets
Additionally, I would like to request the cancellation of this policy and a full refund of the amount paid, along with the waiver of all charges on my credit card. I also wish to raise my concern about how individuals with financial constraints are being encouraged to make such payments via credit card, with false assurances that interest charges will be waived. This has resulted in an unjust financial burden on me.

Why do I have to follow up with so many people? I’ve invested 1 lakh, and I am facing a complete loss, along with additional charges. Why has a middle-class person been scammed so badly because of their targets, to the point where it’s affecting my mental health?
 
Your complaint regarding the HDFC Bank scam is serious and requires immediate action. Here’s what you should do:

  1. Report to the Bank: The first step is to file a written complaint with HDFC Bank’s grievance redressal department and request an official response regarding the fraudulent transaction. Keep copies of all communication, so that we can present this in Consumer Forum.

  2. Escalate to the Banking Ombudsman: "Second step is optional", If the bank does not resolve the issue within 30 days, you can file a complaint with the RBI Banking Ombudsman through the official RBI website.

  3. Legal Action: As you have already done the first step, consider filing a case in the consumer forum for financial loss and mental harassment.
For legal assistance, feel free to contact us.

Thanks
 
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