- Dealer Name
- Haier India
- Company Name
- Haier India
- Product Name
- haier ac split 1.5 ton 5 star
- Customer Care Number
- 1800 419 9999
- Loss Amount
- 37000
- Ratings
- Opposite Party Address
- Head Office
Corp. & Admin Office: Plot No. H-6, DMIC Integrated Industrial Township, Greater Noida, Uttar Pradesh-201308
Tel: 011-39496000, 30674000 Fax: 011-30674088
Email ID: info@haierindia.com
Registered Office
Haier Appliances India Pvt. Ltd
CIN: U74140DL2003PTC119101
Registered office: First Floor, Building No. 1 Okhla Estate, Phase-III, Delhi South Delhi-110020
I purchased an AC from Haier India. At the time of purchase, I was told that the warranty would cover all parts for 5 years, and after that, the compressor would be covered for 11 years.
After 3 years, I started facing issues with my AC. I filed several complaints, but no one bothered to fix the problem. The technicians who visited said the issue could be resolved through servicing. The problem was local — there was noise when the AC was running and a moisture issue.
After 5–10 complaints, multiple attempts were made, but the issue was never resolved. Most of the time, the complaints were closed without anyone visiting my place. Finally, one executive came and said they would need to perform a “Master Service” to resolve the issue. They did the Master Service last year and charged me around ₹1500.
I used the AC for about 15 days before the season ended. This year, when I started using it again, I saw the same issue. I called customer service and filed a complaint, but again no one visited my place, and the complaints were closed without resolution. This happened multiple times.
Eventually, one executive visited my place and again said the issue could be resolved through servicing. They performed the service, but the problem remained. The AC worked for only 3 days before the same issue reappeared.
I filed more complaints, but the same thing happened — the complaints were closed without resolution. I even got calls from the service center but received no real response.
Finally, I got another call, and a service executive visited my place. He said they needed to perform another Master Service. I agreed but told them to make sure the problem was fixed this time. After doing the Master Service, the executive said that the blower was faulty and needed to be replaced.
My question is: if the actual problem was with the blower, why was I charged for the Master Service? I did not request the Master Service in the first place — they insisted on it during multiple visits. They kept experimenting, and only after all this did they say the blower was not working.
I have sent emails to customer service and called several times, but I have not received any resolution to date.
After 3 years, I started facing issues with my AC. I filed several complaints, but no one bothered to fix the problem. The technicians who visited said the issue could be resolved through servicing. The problem was local — there was noise when the AC was running and a moisture issue.
After 5–10 complaints, multiple attempts were made, but the issue was never resolved. Most of the time, the complaints were closed without anyone visiting my place. Finally, one executive came and said they would need to perform a “Master Service” to resolve the issue. They did the Master Service last year and charged me around ₹1500.
I used the AC for about 15 days before the season ended. This year, when I started using it again, I saw the same issue. I called customer service and filed a complaint, but again no one visited my place, and the complaints were closed without resolution. This happened multiple times.
Eventually, one executive visited my place and again said the issue could be resolved through servicing. They performed the service, but the problem remained. The AC worked for only 3 days before the same issue reappeared.
I filed more complaints, but the same thing happened — the complaints were closed without resolution. I even got calls from the service center but received no real response.
Finally, I got another call, and a service executive visited my place. He said they needed to perform another Master Service. I agreed but told them to make sure the problem was fixed this time. After doing the Master Service, the executive said that the blower was faulty and needed to be replaced.
My question is: if the actual problem was with the blower, why was I charged for the Master Service? I did not request the Master Service in the first place — they insisted on it during multiple visits. They kept experimenting, and only after all this did they say the blower was not working.
I have sent emails to customer service and called several times, but I have not received any resolution to date.
