Grievance due to fraud by online Instagram page “botanic_heaven_26”

Chetna2

New member
Seller Name
Botanic_heaven_26
Company Name
Botanic heaven
Product Name
Live plants ( 2 rose plants , 2 geranium plants)
Website Name
Instagram -WhatsApp
Customer Care Number
6294485513
Loss Amount
620
Ratings
1.00 star(s)
Opposite Party Address
Kolkata
I ordered four plants (2 rose flower plant , 2 geranium plants) by seeing the Instagram page “botanic_heaven_26” ( link : https://www.instagram.com/botanic_heaven_26/?hl=en ) via Their WhatsApp business account on date : 12th February 2026 at the total price : inr 620/- [ google pay transaction screenshot attached ] .
It has been 17 calendar days and still no tracking Id / refund /delivery of the products (conversation of WhatsApp screen shot attached) . The party is seen to be giving either excuses or deliberately stalling for time . I enquired if it’s a scam on other reviews/ social media pages and my doubt has been confirmed ( screenshot attached) .
It is, therefore, respectfully prayed that this Hon’ble Forum may be pleased to direct the Opposite Party to:
  1. Refund the amount of Rs. 620
  2. Pay the Litigation cost
Documents attached :
  1. evidence of product sold on opposite party’s Instagram page
  2. The WhatsApp business account setup by the opposite party
  3. WhatsApp conversation screenshot
  4. transactions screenshot (google pay)
  5. reviews/ confirmation of fraud done repeatedly

1. evidence of product sold on opposite party’s Instagram page
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2. The WhatsApp business account setup by the opposite party
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3.
WhatsApp conversation screenshot

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4. transactions screenshot (google pay)

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5. reviews/ confirmation of fraud done repeatedly
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