To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.
Start each point with the date when the issue or event occurred.
Describe the event or issue clearly, in a single line or paragraph.
If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.
Example 1 – Product not delivered:
02-May-2024 – I placed an order for [Product Name] (Order ID: XXXXX). The estimated delivery was 07-May-2024.
08-May-2024 – I did not receive the product. I contacted customer support and was told it would be delivered by 10-May.
11-May-2024 – Still not delivered. No further updates from the company.
15-May-2024 – I emailed again, but haven’t received any reply yet.
Example 2 – Faulty product received:
12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
16-May-2024 – No response received yet regarding the replacement or refund.
Please avoid vague messages like “my product is not working” or “no one is replying.”
The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.
