- Seller Name
- GamersGalaxy
- Company Name
- Amazon Seller Services Private Limited
- Product Name
- Sony PlayStation Network wallet top up (Email delivery in 1 hour - Digital voucher code), HSN: 443344
- Website Name
- www.amazon.in
- Customer Care Number
- +91 22 68910001
- Loss Amount
- 8000
- Ratings
- Opposite Party Address
- GamersGalaxy (Seller id: A14QTBG1WPDSZ5), C/o: Amazon Seller Services Private Limited, 26/1, 10th floor, Brigade world trade center, Dr. Rajkumar Road, Bangalore: 560055
Hello
I am Pinaki. I had placed an order for Sony PSN network wallet top voucher code from Amazon online portal on 29th January 2025. The seller was GamersGalaxy. After receiving the code I found it was not a valid code. On a repeated contact to Amazon customer service regarding the resolution, they keep on delaying to provide the solution. Finally on 19th February the Customer Grievance cell of Amazon has denied providing any resolution by falsely claiming that the code was already been redeemed after the delivery.
I have already communicated to Sony Customer Service about the voucher code validity in which they confirmed that code was invalid and not present in their database.
I also provided sufficient proof of my claim to Amazon but they denied to provide any resolution.
Notable Points
Pinaki
I am Pinaki. I had placed an order for Sony PSN network wallet top voucher code from Amazon online portal on 29th January 2025. The seller was GamersGalaxy. After receiving the code I found it was not a valid code. On a repeated contact to Amazon customer service regarding the resolution, they keep on delaying to provide the solution. Finally on 19th February the Customer Grievance cell of Amazon has denied providing any resolution by falsely claiming that the code was already been redeemed after the delivery.
I have already communicated to Sony Customer Service about the voucher code validity in which they confirmed that code was invalid and not present in their database.
I also provided sufficient proof of my claim to Amazon but they denied to provide any resolution.
Notable Points
- Amazon customer care executive earlier agreed over email to initiate the refund, but later escalation desk denied for the same
- The Invoice found fake as the seller name and address was found different. The invoice mentioned seller confirmed that it is fake
Pinaki
