Fraudulent activity by shine.com

Ajay Thakur

Ajay Thakur

New member
Seller Name
Shine.com
Company Name
Shine.com
Product Name
Shine.com
Website Name
Shine.com
Customer Care Number
01246096148
Loss Amount
17952
Ratings
1.00 star(s)
Opposite Party Address
Shine.com
Dear team,

I am writing to formally lodge a complaint regarding the fraudulent practices I experienced with Shine.com, which led to financial and emotional distress. Below is a detailed account of the incident:

A few weeks after uploading my resume on Shine.com for job opportunities, I received a call from Shine.com. The caller offered career guidance, asked about my job preferences and expected salary, and assured me of comprehensive services. These services included profile modifications, interview scheduling, recruiter communication (both in India and abroad), and overall assistance in securing job offers.

First Payment​

The representative emphasized that a payment of ₹3,047 was a minimal amount ("just peanuts compared to your expected salary") and assured me it was the only payment required. Under significant pressure and urgency to act quickly (e.g., "the payment link will expire, delaying the process"), I reluctantly paid the amount.

Later that evening, I received a call from a "customer relationship manager" named Rohit, who introduced himself as part of the Shine.com expert team. After a brief discussion, he claimed another payment of ₹5,192 was required to activate my "proforma." I objected, citing the earlier assurance of a single payment. Rohit insisted this was the "final payment" and used manipulative tactics, such as:

  • Reiterating the minimal amount compared to my future earnings.
  • Stating Shine.com’s reputation as a Hindustan Times venture.
  • Claiming that questioning the process was unnecessary since “thousands of candidates have benefited.”
I reluctantly made the second payment of ₹5,192.

Second Payment​

After this, I was informed about an additional payment of ₹9,556 for employment verification, which was described as "mandatory for securing jobs abroad." Rohit again assured me it was the last payment and repeated the same persuasive tactics. Believing I had no other choice and fearing I would lose the money already paid, I made the payment.

Final Request for Refund​

After these payments, Rohit requested further amounts, including ₹16,500 for cover letter preparation and presentation. At this point, I refused and demanded a refund. Rohit denied the refund, citing Shine.com’s non-refundable policy, and tried to pressure me again by downplaying my concerns, stating:

  • "You’re behaving like a child."
  • "₹16,500 is nothing compared to a ₹1.5 crore salary abroad."
  • "The payments are legal, and the government can’t take action as we operate ethically."
When I threatened legal action, Rohit dismissed it, saying, "Do whatever you want. Payments are OTP-based and ethical."

Fraudulent Practices​

  1. Misleading promises: Repeated assurances of "final payments" were false.
  2. High-pressure tactics: Creating urgency to manipulate decisions.
  3. Lack of transparency: Hidden charges introduced step-by-step.
  4. Exploitation of trust: Misuse of Hindustan Times branding to appear credible.
  5. No refund policy: Denying refunds despite clear evidence of misrepresentation.

Financial Loss​

I have suffered a financial loss of ₹17,795 (₹3,047 + ₹5,192 + ₹9,556), along with ₹147.76 in credit card charges.

Request for Resolution​

I kindly request immediate action against Shine.com and:

  1. A full refund of ₹17,795 plus charges incurred.
  2. Investigation into Shine.com’s fraudulent practices.
  3. Awareness campaigns to protect other candidates from falling prey to such schemes.
Shine.com has caused immense stress and financial loss by exploiting my aspirations for career growth. I trust that the relevant authorities will take strict action to prevent such unethical practices from continuing.

Thank you for your attention to this matter. I am available to provide further details or evidence if required

i have also attached the invoices i received from the shine.com i recieved and the screenshot of the payments from my credit card

Sincerely,
Ajay Thakur
contact- 8727007941
fraud happened on date - 21-Dec-2024
 

Attachments

I contacted Shine.com customer care regarding my issue, and they informed me that they don’t have a refund policy. They also assured me that I would receive a call from the escalation team, but I have yet to hear from them. During the call, they claimed, “We won’t mislead anyone; we are a Hindustan Times venture.” However, their actions suggest otherwise. It seems they are playing with words and, like me, have deceived many other candidates.

I sincerely request you to take strict action against such practices to prevent further fraud. I have always trusted the India Consumer Forum, and this is my first time posting a complaint here. I am counting on your support and hoping for a swift resolution to my problem.
 
Last edited:
Hello @Ajay Thakur Ji,

Are you sure that you have paid the amount to the Shine.com. Asking money for the job placement is not acceptable.

You have strong reason to file a case against them. Ask them to pay 17,795/- + 100000/- (for harassment) and + 20000/- (For filing charges) within 15 days.

For any query, Feel free to contact us again.
Thanks

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Yes i have paid the amount to shine.com itself and i can see the services they sold to me in a misleading way ;



Order ID:​

Placed on: 21 Dec 2024Items: 3

Status: Open

Order Details​

  • Featured Profile : 90 days - 3monthsStatus: Service in progress
  • Communication Skills at Work place - Online - Basic - 1yearStatus: Service in progress
  • Employment VerificationStatus: Service in progress
Total Amount9556.00

Order ID:​

Placed on: 21 Dec 2024Items: 2

Status: Open

Order Details​

  • Negotiation Skills - Certifications - Basic - 1yearStatus: Service in progress
  • Education VerificationStatus: Service in progress
Total Amount5192.00


Order ID:​

Placed on: 21 Dec 2024Items: 2

Status: Open

Order Details​

  • United KingdomStatus: Service in progress
  • United StatesStatus: Service in progress
Total Amount3047.00
 
Hello @Ajay Thakur

The filling process is very simple, you need to create 4 case files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events

And supporting documents file with Aadhar Card, Payment Receipt etc... (Depending upon the Event file)

The forum will review your case and files and update you accordingly.

In Consumer Forum, your documentation part should be strong.

If still have a question feel free to contact us again..

Thanks.
 
Hello @Ajay Thakur Ji,

I am really sorry, but If you are not aware about the above mentioned files, we suggest you to call our support team on 7982270319 (11:00 am To 7:00 pm).

They will guide you accordingly.

Thanks.
 
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