Fraud travel agency for flight ticket Booking

S

Shikha Bansal

New member
Company Name
Sasta Safar
Website Name
www.sastasafar.com
Customer Care Number
9953888840
Loss Amount
52668
Ratings
1.00 star(s)
Opposite Party Address
252, Khasra 405, MG Road, Piller Number 119, Near Puma Outlet, Ghitorni, New Delhi, Delhi
I was booking the air tickets from sastasafer.com and just as I made the payment, I recieved a call after 5 minutes from the agency. The person over the call informed that my booking was not done because of the price change and gave me two options 1) refund the payment and 2) Manual booking. I asked to cancel the booking and refund my payment. But within 5 minutes, they just send me a random ticket that does not have the genuine information related to confirmed booking as I tried checking on the airlines websites. I have also come across a judgement against the same agency on a case which seems similar to mine from the consumer court. The copy is attached in the supporting docs. I requested them to provide the genuine tickets or refund my money. But there is no response on this. I have also requested ICICI bank to reverse that UPI payment and they said it will take 12 weeks time to look into the matter and verify. I request you to please look into the matter and get my money back.
 

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Hello @Shikha Bansal

I'm sorry to hear about your experience with SastaSafer.com. Based on your account, it appears that after making a payment for flight tickets, you were informed of a price change and offered a refund or manual booking. Subsequently, you received a ticket that couldn't be verified on the airline's website, and your requests for a genuine ticket or refund have gone unanswered.

Steps to Address the Issue​

  1. Document All Evidence:
    • Transaction Proof: Keep records of payment confirmations. tickets and receipts.
    • Communication Records: Save all emails, messages, and call logs with the agency.
    • Ticket Details: Document the ticket received and any discrepancies noted.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, SastaSafer.com inadequate response, and your demand for instant refund.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  3. File a Complaint with the Consumer Forum:
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
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Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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