Fraud of a Maid Service Agency

D

DIPTI

New member
Dealer Name
Shafiq
Company Name
Global Facility Service
Product Name
Maid Services
Customer Care Number
7303096334
Loss Amount
25000
Ratings
1.00 star(s)
Opposite Party Address
Godrej Trees Tower E1002 near Godrej one Vikroli East 400079
Dear Team,

I would like to log a complaint against a Maid service agency - Global Facility Service located at 248/1978 Motilal Nagar No.o1 Road No 6 Near Stellar World School Goregaon West run by Shafiq Mobile No : 7303096334.

I had paid them a fees of 25000 for a 24 hours maid help on 2nd April UPI transaction id 102495354391. They send one maid on 2nd who left after 2 days and as per the agreement they were suppose to give a replacement of maid in 3 days. It’s been more then 1.5 months there is no or limited response from the agency. Their answer is the fee is non refundable but against which they are not providing the service also. There is no update and I am following up for last one mont.

They don’t pick up the phone and send random profiles once in a while. I had requested them to refund the money and take the same when a service is provided. However they refuse to do the same and when called multiple times they don’t answer at all.

I wanted to log this as a complaint and request for action against the agency to get the refund back.

Regards
Dipti
 
Hello @DIPTI

I'm sorry to hear about your distressing experience with Global Facility Service. Based on your detailed account, it appears that the agency failed to fulfill their contractual obligations by not providing the promised maid services or a timely replacement, and by refusing to refund the ₹25,000 fee paid. Such actions may constitute a deficiency in service under the Consumer Protection Act, 2019.Vidhikarya+1Vidhikarya+1

🛠️ Steps to Seek Redressal​


1. Send a Legal Notice
Engage a lawyer to draft and send a formal legal notice to Global Facility Service, outlining:
  • The services promised and the breach thereof
  • The amount paid (₹25,000) along with transaction details
  • A demand for a full refund within a specified timeframe
This step often prompts resolution without further legal action.

2. File a Complaint with the Consumer Forum
If the agency does not respond satisfactorily to the legal notice, you can file a complaint for deficiency in service:
  • Online Portal: e-jagriti.gov.in
  • Required Documents:
    • Copy of the legal notice sent
    • Proof of payment (e.g., UPI transaction ID 102495354391)
    • Any written communication with the agency
    • 6 Documents (Index, Memo, Events, Proforma, Affidavit, and supporting documents)
The consumer forum can order the agency to refund the amount and may award compensation for the inconvenience caused.

📌 Additional Tips​

  • Document Everything: Keep records of all communications, receipts, and any other relevant documents.
  • Seek Legal Advice: Consult with a legal professional to guide you through the process.
  • Share Your Experience: Consider posting reviews on consumer forums and social media to warn others.

By following these steps, you can pursue appropriate action against Global Facility Service to seek a refund and hold them accountable for their services. If you need assistance drafting a legal notice or filing a complaint, feel free to ask.


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
Back
Top