Fraud by Italian Vega and Shiprocket

M

Mark Russell

New member
Seller Name
Voscro Enterprise, Italian Vega
Company Name
Italian Vega
Product Name
Camel Double Breasted Blazer by Italian Vega
Customer Care Number
9528688251
Loss Amount
4049
Ratings
3.00 star(s)
Opposite Party Address
Plot No. 332, Buldhana Road, Near City Palace, Khatauli, Uttar Pradesh, India
To
Respected Sir/Madam,

I, Mark Russell Warlarpih, am filing this complaint against the following parties for fraudulent behavior, non-refund of money, and unauthorized deduction:

1. Italian Vega
(Also known as Voscro Enterprise)
  • Address: Plot No. 332, Buldhana Road, Near City Palace, Khatauli, Uttar Pradesh, India
  • Mobile Number: 9528688251
  • Email: contact@italianvega.com
2.Shiprocket

(Logistics & Payment Partner)

Nature of the Complaint:
  1. I had purchased an item from Italian Vega via their online platform, and the total amount paid was ₹4,049.
  2. As per the return policy, the item was returned successfully and received by the seller. However, no refund has been issued to date.
  3. Additionally, a further amount of ₹449 was deducted from my account without any prior notice, explanation, or authorization.
  4. Despite multiple attempts to contact both Italian Vega and Shiprocket, I have not received any proper response or resolution.
  5. Shiprocket, being the logistics and transaction partner facilitating the order, is equally responsible for mishandling the refund process and for enabling unauthorized deductions.

Attempts Made to Resolve the Issue:

I have contacted both parties via their listed customer service numbers and emails, but there has been no resolution or accountability. This behavior is a clear violation of consumer rights and indicates negligence and fraudulent intent.
Relief Sought:

I respectfully request the Hon’ble Consumer Court to:
  1. Direct Italian Vega and Shiprocket to refund the full amount of ₹4,049 for the returned product.
  2. Instruct both parties to immediately reverse or refund the unauthorized deduction of ₹449.
  3. Take appropriate legal action and impose penalties for causing financial and mental stress due to negligence and fraudulent activity.
  4. Ensure consumer safety by issuing a warning or blacklisting repeat offenders.

I am attaching copies of the transaction details, return confirmation, screenshots of communication, and any proof available.

I trust in your authority to uphold consumer rights and ensure justice.

Thanking You,
Mark Russell Warlarpih
Shillong Meghalaya
 

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Hello @Mark Russell

Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of cybersecurity laws.

To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.

You can typically file a complaint:
  • Online via the National Cyber Crime Reporting Portal: https://cybercrime.gov.in
  • Or in person at your nearest Cyber Crime Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.

Thanks
 
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