ansonwilson283
New member
- Model
- Yamaha Yzf r15s, model name -3(year-2016)
- Dealer Name
- Peringhat motors (yamaha )aluva
- Company Name
- India yamaha motor pvt.ltd
- Customer Care Number
- +18004201600
- Loss Amount
- 8000
- Ratings
- Opposite Party Address
- Address dealer: Peringhat Buildings, AMC XXI/118, Aluva West Village, Ernakulam Road, Aluva, Kerala - 683101, ,A-3industrial area,noida-dadri road surajpur-201306Email:yes@yamaha-motor-india.com
I am formally escalating a serious case of prolonged service negligence concerning my Yamaha YZF-R15S (Model 3, Registered 2016), currently held in dismantled condition at an authorized Yamaha dealership in India – Peringhat Motors, Aluva, Kerala.
Vehicle Details:
Model: Yamaha YZF-R15S (Version 3)
Registration Year: 2016
Kilometers Run: Approx. 55,000 km
Job Card No.: 5938
The motorcycle was submitted due to engine overheating and continuous radiator fan operation. I specifically requested inspection of the overheating issue.
However, the following has occurred:
• Engine head, cylinder, and piston were dismantled without clear written diagnosis or consent.
• No coolant mixing issue was found after dismantling.
• It was later stated that the water pump case (Part No. 38B-E1135-01 – Cover, Cylinder Head Side) was cracked.
• The servicing technician verbally admitted that while removing the water seal using a screwdriver tool, the crack expanded due to applied pressure.
• An advance amount of ₹8,000 was collected from me.
Despite repeated personal visits and follow-ups, there has been:
• No proper written communication or official updates.
• No documented confirmation regarding spare part discontinuation.
• No clear accountability from the Service Manager or Spare Parts In-Charge.
• The vehicle has remained dismantled at the service centre for over three months.
The dealership now verbally claims the required water pump component is “discontinued,” yet no official written confirmation has been provided.
This situation has caused significant financial loss, mental distress, and loss of mobility.
Under the Consumer Protection Act, 2019 (India), this amounts to clear deficiency in service and possible negligence within an authorized Yamaha network.
I respectfully request:
Immediate written clarification regarding the availability status of Part No. 38B-E1135-01.
Corporate intervention to resolve this matter without further delay.
Repair completion or appropriate compensation within 10 working days.
If this matter remains unresolved, I will be constrained to initiate formal proceedings before the District Consumer Disputes Redressal Commission in India, including claims for compensation and costs.
I trust Yamaha Motor Co., Ltd. and Yamaha India will uphold global service standards and ensure appropriate corrective action.
Vehicle Details:
Model: Yamaha YZF-R15S (Version 3)
Registration Year: 2016
Kilometers Run: Approx. 55,000 km
Job Card No.: 5938
- Dealer Name: Peringhat Motors (Yamaha)
- Dealer Code: 50015501
- Address: Peringhat Buildings, AMC XXI/118, Aluva West Village, Ernakulam Road, Aluva, Kerala - 683101.
The motorcycle was submitted due to engine overheating and continuous radiator fan operation. I specifically requested inspection of the overheating issue.
However, the following has occurred:
• Engine head, cylinder, and piston were dismantled without clear written diagnosis or consent.
• No coolant mixing issue was found after dismantling.
• It was later stated that the water pump case (Part No. 38B-E1135-01 – Cover, Cylinder Head Side) was cracked.
• The servicing technician verbally admitted that while removing the water seal using a screwdriver tool, the crack expanded due to applied pressure.
• An advance amount of ₹8,000 was collected from me.
Despite repeated personal visits and follow-ups, there has been:
• No proper written communication or official updates.
• No documented confirmation regarding spare part discontinuation.
• No clear accountability from the Service Manager or Spare Parts In-Charge.
• The vehicle has remained dismantled at the service centre for over three months.
The dealership now verbally claims the required water pump component is “discontinued,” yet no official written confirmation has been provided.
This situation has caused significant financial loss, mental distress, and loss of mobility.
Under the Consumer Protection Act, 2019 (India), this amounts to clear deficiency in service and possible negligence within an authorized Yamaha network.
I respectfully request:
Immediate written clarification regarding the availability status of Part No. 38B-E1135-01.
Corporate intervention to resolve this matter without further delay.
Repair completion or appropriate compensation within 10 working days.
If this matter remains unresolved, I will be constrained to initiate formal proceedings before the District Consumer Disputes Redressal Commission in India, including claims for compensation and costs.
I trust Yamaha Motor Co., Ltd. and Yamaha India will uphold global service standards and ensure appropriate corrective action.
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