Sarika
New member
- Seller Name
- Bugario clothing
- Company Name
- Bugario clothing
- Product Name
- (BC-146083)
- Loss Amount
- 2648
- Ratings
I wish to lodge a formal complaint against Bugario Clothing for its unacceptable business practices, failure to deliver my order and continued refusal to process my refund.
Despite repeated follow-ups, my order (BC-146083) remains undelivered. The company continues to provide repetitive explanations citing courier-related issues and changes in courier partners, without offering any concrete delivery update or resolution.
I have clearly communicated that I no longer wish to wait for the products and have requested a full refund. However, the company has failed to process the refund or provide a definite commitment regarding the same.
I find this conduct highly irresponsible and unacceptable. A customer's responsibility ends with placing an order and making the payment. Ensuring delivery, managing logistics and resolving fulfilment failures are entirely the seller's responsibility.
Repeatedly sending lengthy emails with excuses instead of resolving a legitimate customer grievance reflects a serious deficiency in service and raises concerns about the company's consumer handling practices.
I request the Consumer Helpline to intervene and direct Bugario Clothing to:
1. Cancel order BC-146083 immediately.
2. Process my complete refund without further delay.
3. Provide an appropriate explanation for the prolonged delay and failure to honour my refund request.
I also seek appropriate compensation for the inconvenience, mental harassment and time wasted pursuing a matter that should have been resolved by the company in the first place.
I refuse to accept further generic explanations, courier excuses or indefinite waiting periods. I expect accountability and a time-bound resolution.
I request that my grievance be formally registered and necessary action initiated against the seller under the Consumer Protection Act, 2019.
Thank you.
Sarika Gandotra
7353798113
Despite repeated follow-ups, my order (BC-146083) remains undelivered. The company continues to provide repetitive explanations citing courier-related issues and changes in courier partners, without offering any concrete delivery update or resolution.
I have clearly communicated that I no longer wish to wait for the products and have requested a full refund. However, the company has failed to process the refund or provide a definite commitment regarding the same.
I find this conduct highly irresponsible and unacceptable. A customer's responsibility ends with placing an order and making the payment. Ensuring delivery, managing logistics and resolving fulfilment failures are entirely the seller's responsibility.
Repeatedly sending lengthy emails with excuses instead of resolving a legitimate customer grievance reflects a serious deficiency in service and raises concerns about the company's consumer handling practices.
I request the Consumer Helpline to intervene and direct Bugario Clothing to:
1. Cancel order BC-146083 immediately.
2. Process my complete refund without further delay.
3. Provide an appropriate explanation for the prolonged delay and failure to honour my refund request.
I also seek appropriate compensation for the inconvenience, mental harassment and time wasted pursuing a matter that should have been resolved by the company in the first place.
I refuse to accept further generic explanations, courier excuses or indefinite waiting periods. I expect accountability and a time-bound resolution.
I request that my grievance be formally registered and necessary action initiated against the seller under the Consumer Protection Act, 2019.
Thank you.
Sarika Gandotra
7353798113