sudiptamaji
New member
- Model
- ola_s1x_gen2_2kWh
- Dealer Name
- OLA electric
- Company Name
- OLA electric
- Customer Care Number
- 080-33113311
- Loss Amount
- 83880
- Ratings
- Opposite Party Address
- Ola Electric Technologies Private Limited/ Ola Electric Mobility Private Limited | www.olaelectric.com Regd Office:
Regent Insignia, #414, 3rd Floor 4th Block 17th Main, 100 Ft Rd Koramangala Bangalore, Karnataka, 560034
Respected Sir/Madam,
I am writing to formally complain about a defective electric scooter supplied by Ola Electric (Ola Electric Mobility Pvt. Ltd.) and the subsequent lack of timely and adequate customer service. The scooter OLA S1 X (2kWh), registered under the number WB14AD 9493, was purchased for my sister, who is an emergency health worker and relies on it for her daily commute. This purchase represented a significant financial investment of nearly one lakh rupees.
On July 10, 2025, the scooter unexpectedly stopped while my sister was commuting to work and could not be restarted. I immediately lodged an emergency complaint. Due to full service centers, an appointment was eventually scheduled for July 14, 2025. I brought the scooter to the service center on the appointed date, expecting a prompt repair.
However, despite almost two months passing, I have yet to receive the scooter back. I have made weekly visits to the service center and repeatedly attempted to communicate with their representatives, but the issue remains unresolved. I am consistently given new resolution dates without any tangible progress or updates on the delivery timeline.
This prolonged delay is causing considerable hardship and financial strain. My sister, who is engaged in essential emergency health duties, is now incurring daily travel expenses of 200 rupees as a direct result of the scooter's unavailability, in addition to the significant amount already paid for the vehicle.
Given the critical nature of this situation and the unacceptable service delay, I demand immediate action. If a timely repair is not feasible, I propose the following solutions to mitigate the hardship and financial losses I have incurred:
1. Provide a substitute scooter for my sister's use until our scooter is repaired and delivered.
2. Reimburse her daily travel expenses incurred due to the scooter's unavailability.
3. Issue a full refund for the scooter.
4. Provide a new scooter as a replacement for the defective unit.
I expect a prompt response and a clear plan of action to resolve this matter without further delay. Please acknowledge the seriousness of this issue and its impact on an individual serving the community in a critical capacity.
Sincerely,
Sudipta Maji
sudiptamaji619@gmail.com
8348211989
Shibpur, Udaynarayanpur, Howrah, 711226, West Bengal
I am writing to formally complain about a defective electric scooter supplied by Ola Electric (Ola Electric Mobility Pvt. Ltd.) and the subsequent lack of timely and adequate customer service. The scooter OLA S1 X (2kWh), registered under the number WB14AD 9493, was purchased for my sister, who is an emergency health worker and relies on it for her daily commute. This purchase represented a significant financial investment of nearly one lakh rupees.
On July 10, 2025, the scooter unexpectedly stopped while my sister was commuting to work and could not be restarted. I immediately lodged an emergency complaint. Due to full service centers, an appointment was eventually scheduled for July 14, 2025. I brought the scooter to the service center on the appointed date, expecting a prompt repair.
However, despite almost two months passing, I have yet to receive the scooter back. I have made weekly visits to the service center and repeatedly attempted to communicate with their representatives, but the issue remains unresolved. I am consistently given new resolution dates without any tangible progress or updates on the delivery timeline.
This prolonged delay is causing considerable hardship and financial strain. My sister, who is engaged in essential emergency health duties, is now incurring daily travel expenses of 200 rupees as a direct result of the scooter's unavailability, in addition to the significant amount already paid for the vehicle.
Given the critical nature of this situation and the unacceptable service delay, I demand immediate action. If a timely repair is not feasible, I propose the following solutions to mitigate the hardship and financial losses I have incurred:
1. Provide a substitute scooter for my sister's use until our scooter is repaired and delivered.
2. Reimburse her daily travel expenses incurred due to the scooter's unavailability.
3. Issue a full refund for the scooter.
4. Provide a new scooter as a replacement for the defective unit.
I expect a prompt response and a clear plan of action to resolve this matter without further delay. Please acknowledge the seriousness of this issue and its impact on an individual serving the community in a critical capacity.
Sincerely,
Sudipta Maji
sudiptamaji619@gmail.com
8348211989
Shibpur, Udaynarayanpur, Howrah, 711226, West Bengal
