laharich@04071995
New member
- Website Name
- laharichilukuri1@gmail.com
- Loss Amount
- 2500
- Ratings
- Opposite Party Address
- Balaji Cabs, Maraimalai Adigal Salai, Thiyagaraja St, Raja Nagar, Pudupalaiyam, Puducherry
9524776666
Respected Sir/Madam,
I am filing this complaint against Balaji Cabs (the travel operator) and RedBus (the online booking platform) for gross negligence, irresponsible conduct, and violation of consumer rights in relation to my journey from Tiruvannamalai to Hyderabad, booked through RedBus under Ticket No. TUBR73200708 and PNR BCB472896.
---
Details of the Incident:
1. I had booked a bus operated by Balaji Cabs for travel from Tiruvannamalai to Hyderabad scheduled on 28-oct-2025 at 10:20 PM.
2. At around 7:00 PM, the operator cancelled the trip due to maintenance issue.
3. Later, at 8:00 PM, the operator suddenly updated the departure time to 8:30 PM, only 20 minutes in advance. The reschedule was done without our permission and This update was made without any prior communication or confirmation, leaving passengers with no reasonable time to adjust.
4. As we were at the Tiruvannamalai temple during that time and expected the bus at 10:20 PM as per the ticket, we were unable to see the sudden message until 8:30 PM.
5. We immediately rushed to the boarding point and reached by 9:00 PM as per the conversation with the bus driver and they requested to come in 30 minutes, but the bus had already departed without any call, message, or confirmation from the operator(Within in 30 minutes).
6. Upon contacting Balaji Cabs, their staff responded rudely, blamed us for their mismanagement, and refused any assistance.
7. Shockingly, the operator also left a female passenger stranded at the bypass at night, which demonstrates complete disregard for passenger safety. Even for the customer assistances don't have any empathy on us and spoke rudely and blamed on us for everything. It's cruelty to the female passenger leaving at the highway road in the midnight.
8. Additionally, RedBus failed to provide any real-time customer support through its app at midnight. Their automated response only stated that agents were available between 8 AM to 4 PM, leaving us helpless and stranded.
---
Grounds for Complaint:
Deficiency in service and unfair trade practices by both RedBus and Balaji Cabs under the Consumer Protection Act, 2019.
Irresponsible conduct and communication failure by the operator.
Negligence towards passenger safety, particularly for female passengers.
Failure of RedBus to provide 24/7 customer support in emergency situations, despite being a national travel platform.
Emotional distress, financial loss, and mental harassment caused due to the above-mentioned actions.
---
Relief Sought:
I hereby request the Hon’ble Commission to:
1. Direct RedBus and Balaji Cabs to issue a full refund for my booking (Ticket No. TUBR73200708 / PNR BCB472896).
2. Order payment of compensation for the inconvenience, mental agony, and emotional distress caused due to their negligence.
3. Instruct RedBus to ensure proper 24/7 customer support for stranded passengers.
4. Blacklist or penalize Balaji Cabs for their unprofessional, unsafe, and irresponsible practices.
5. Direct both parties to issue a written apology acknowledging their lapse in service.
---
Evidence Attached:
1. Copy of the booking confirmation and ticket (TUBR73200708 / PNR BCB472896)
2. Screenshots of cancellation and misleading rescheduling messages from Balaji Cabs
3. Call logs and chat records (if available)
4. Any other relevant documents supporting my claim
---
I request the Hon’ble Commission to take necessary action against both Balaji Cabs and RedBus for their gross negligence and ensure such incidents are not repeated in the future.
Thanking you,
Ch lahari
laharichilukuri1@gmail.com
I am filing this complaint against Balaji Cabs (the travel operator) and RedBus (the online booking platform) for gross negligence, irresponsible conduct, and violation of consumer rights in relation to my journey from Tiruvannamalai to Hyderabad, booked through RedBus under Ticket No. TUBR73200708 and PNR BCB472896.
---
Details of the Incident:
1. I had booked a bus operated by Balaji Cabs for travel from Tiruvannamalai to Hyderabad scheduled on 28-oct-2025 at 10:20 PM.
2. At around 7:00 PM, the operator cancelled the trip due to maintenance issue.
3. Later, at 8:00 PM, the operator suddenly updated the departure time to 8:30 PM, only 20 minutes in advance. The reschedule was done without our permission and This update was made without any prior communication or confirmation, leaving passengers with no reasonable time to adjust.
4. As we were at the Tiruvannamalai temple during that time and expected the bus at 10:20 PM as per the ticket, we were unable to see the sudden message until 8:30 PM.
5. We immediately rushed to the boarding point and reached by 9:00 PM as per the conversation with the bus driver and they requested to come in 30 minutes, but the bus had already departed without any call, message, or confirmation from the operator(Within in 30 minutes).
6. Upon contacting Balaji Cabs, their staff responded rudely, blamed us for their mismanagement, and refused any assistance.
7. Shockingly, the operator also left a female passenger stranded at the bypass at night, which demonstrates complete disregard for passenger safety. Even for the customer assistances don't have any empathy on us and spoke rudely and blamed on us for everything. It's cruelty to the female passenger leaving at the highway road in the midnight.
8. Additionally, RedBus failed to provide any real-time customer support through its app at midnight. Their automated response only stated that agents were available between 8 AM to 4 PM, leaving us helpless and stranded.
---
Grounds for Complaint:
Deficiency in service and unfair trade practices by both RedBus and Balaji Cabs under the Consumer Protection Act, 2019.
Irresponsible conduct and communication failure by the operator.
Negligence towards passenger safety, particularly for female passengers.
Failure of RedBus to provide 24/7 customer support in emergency situations, despite being a national travel platform.
Emotional distress, financial loss, and mental harassment caused due to the above-mentioned actions.
---
Relief Sought:
I hereby request the Hon’ble Commission to:
1. Direct RedBus and Balaji Cabs to issue a full refund for my booking (Ticket No. TUBR73200708 / PNR BCB472896).
2. Order payment of compensation for the inconvenience, mental agony, and emotional distress caused due to their negligence.
3. Instruct RedBus to ensure proper 24/7 customer support for stranded passengers.
4. Blacklist or penalize Balaji Cabs for their unprofessional, unsafe, and irresponsible practices.
5. Direct both parties to issue a written apology acknowledging their lapse in service.
---
Evidence Attached:
1. Copy of the booking confirmation and ticket (TUBR73200708 / PNR BCB472896)
2. Screenshots of cancellation and misleading rescheduling messages from Balaji Cabs
3. Call logs and chat records (if available)
4. Any other relevant documents supporting my claim
---
I request the Hon’ble Commission to take necessary action against both Balaji Cabs and RedBus for their gross negligence and ensure such incidents are not repeated in the future.
Thanking you,
Ch lahari
laharichilukuri1@gmail.com