Forgery / Misconduct

[Mohammed Imran]

Website Name

https://www.flipkart.com/

Loss Amount

23000

Ratings

1.00 star(s)

I ordered a bed from flipkart and it was delivered to me on 19th March 2025 and installation was scheduled on 20th March 2025. I tried reaching the installation guy which flipkart has shared but no response from that number. On 21st March 2025 all of sudden I noticed that my installation and demo status was completed (I have not shared my OTP to anyone). I was shocked and I was double sure that no one reached me or came for installation. I reached the customer support team from flipkart and raised this issue and they opened my query assured to solve it within 21st of March 2025 and no one reached me and on 21st March notice that flipkart closed my query as solved.

Then i spoke with almost 10+ customer support executive but no proper response.

I raised a return request thinking that someone from the technical team will come and check on the product and will get to know that the product is not installed at all. There is no action taken till date. I am in a mental distress due to this. Kindly suggest

 

[TeamMember]

Hello @Mohammed Imran

I'm sorry to hear about the challenges you're facing with Flipkart regarding the uninstalled bed and the subsequent issues with customer support. To address this situation effectively, consider the following steps:

1. Document All Communications:
   
   • Maintain a detailed record of all interactions with Flipkart, including dates, times, names of representatives, and summaries of discussions.
   • Save copies of all written communications, such as emails and chat transcripts.
     
2. File a Complaint with the National Consumer Helpline (NCH):
   • The NCH assists consumers in resolving disputes with sellers and service providers.
   • Alternatively, you can reach them via phone by calling their toll-free number: 1800-11-4000 or 1915.consumerhelpline.gov.in
     
3. Approach the Consumer Disputes Redressal Commission:
   • If the issue remains unresolved, consider filing a complaint with your nearest District Consumer Disputes Redressal Commission.
   • The process typically involves drafting a complaint detailing your case, attaching all relevant documents as evidence, and paying the requisite fee based on the claim amount.
     
4. Seek Advice:
   • Consult with our legal professional specializing in drafting and filing cases in the Consumer Forum.

Thanks