Flute classes not initiated not responding now as promised

[kishore.pulikodan]

Seller Name

Dhunguru Music India Pvt Ltd

Company Name

Dhunguru Music India Pvt Ltd

Product Name

Flute

Website Name

https://dhunguru.in/contact

Customer Care Number

8045683666

Loss Amount

11000

Ratings

1.00 star(s)

Opposite Party Address

4th Floor, The Galaxy Hotel, behind 32nd Milestone, off NH 8, Sector 15 Part 2, Sector 15, Gurugram, Haryana 122001

Consumer Complaint under Section 35 of the Consumer Protection Act, 2019

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Complainant:​

Name: Kishore
Address: Bangalore
Mobile Number: 9844938893
Email ID: kishore.pulikodan@gmail.com

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Opposite Party (Service Provider):​

Name: Dhunguru Music Pvt LTD (Flute Classes)
Address: 4th Floor, The Galaxy Hotel, behind 32nd Milestone, off NH 8, Sector 15 Part 2, Sector 15, Gurugram, Haryana 122001
Contact Details: 08045683666

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Complaint​

1. That the Complainant is a consumer as defined under the Consumer Protection Act, 2019, and the Opposite Party is engaged in providing paid flute training services.
2. That on or about 16th August 2025, the Opposite Party promised to conduct flute classes for the Complainant. Based on this assurance, the Complainant made a payment of ₹11,000 (Rupees Eleven Thousand only) towards the flute classes.
3. That the payment of ₹11,000 was made via UPI , and proof of payment is available with the Complainant.
4. That despite repeated assurances, the Opposite Party did not initiate a single class till date. No schedule, classes, or learning material was provided.
5. That the Complainant made several attempts to contact the Opposite Party through calls, messages, and follow-ups. However, the Opposite Party has stopped responding completely and has failed to provide any explanation or refund.
6. That the conduct of the Opposite Party amounts to:
   • Deficiency in service
   • Unfair trade practice
   • Mental harassment and financial loss to the Complainant
7. That the Complainant has lost faith in the Opposite Party and does not wish to continue with the services even if offered now.
8. That the cause of action arose since i did the payment and continues till date due to non-refund and non-response.

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Relief Sought​

In view of the above facts, the Complainant respectfully prays that this Hon’ble Commission may be pleased to:

a) Direct the Opposite Party to refund ₹11,500 paid by the Complainant
b) Award compensation of ₹[amount, e.g., 5,000–10,000] for mental agony and harassment
c) Award litigation costs incurred by the Complainant
d) Pass any other order(s) as this Hon’ble Commission may deem fit in the interest of justice

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Declaration​

The Complainant declares that the matter is not pending before any other court or authority.

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Place: Bangalore​

Date: 18th Dec 2025​

Signature of the Complainant
Kishore Kumar

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