Flipkart Order Cancelled Without My OTP and ₹514 Refund Not Received

palak

palak

New member
Seller Name
THEQUEENSPLANET
Company Name
Flipkart private limited
Product Name
Menarini melalumin under eye serum
Website Name
Flipkart.com
Loss Amount
514
Ratings
1.00 star(s)
I am filing this complaint against Flipkart regarding my order OD438523098506463100.
The order was an Open Box Delivery. I made a payment of ₹514 through PhonePe/UPI to the delivery-related UPI account. After checking the product, the product was taken back by the delivery executive.
However, my Flipkart order is now showing “Order Cancelled” with the statement that the cancellation was confirmed by me by sharing an OTP with the delivery executive.
I clearly state that I did NOT share any OTP for cancellation.
At present, I have neither the product nor my ₹514 payment/refund.
Payment Details:
Amount: ₹514
Date: 9 September 2026
Time: 6:09 PM
Payment Method: PhonePe/UPI
PhonePe Transaction ID: T2609091809448491902137
UTR: 298600151414
Order ID: OD438523098506463100
I request that Flipkart's cancellation and delivery records be investigated, including the alleged OTP confirmation and the delivery executive's records.
I request a full refund of ₹514 and appropriate action regarding the incorrect cancellation/OTP record.
I have proof of the payment transaction and the Flipkart order cancellation status and can provide/attach the screenshots.
Please register my complaint and provide me with a complaint/reference number.
Regards,
Palak Gupta
 

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Hello @palak

Thank you for reaching out.

palak said:
I clearly state that I did NOT share any OTP for cancellation.
At present, I have neither the product nor my ₹514 payment/refund.
Click to expand...


We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2:
If our customer care team is unable to resolve...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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