@flipkart fake resolve issue not refunding our payment

T

trishikasharma1989@gmail.

New member
Seller Name
flikart
Company Name
thomson
Product Name
Product: Thomson 126 cm (50 inch) QLED Ultra HD 4K Smart Jio Tele OS TV
Website Name
flipkart app
Customer Care Number
0
Loss Amount
25000
Ratings
1.00 star(s)
Dear Flipkart Escalation Team,

I am writing to formally escalate my complaint regarding a damaged Thomson TV purchased from Flipkart. No satisfactory solution has been provided to me, yet Flipkart is showing my complaint as “Resolved”. I strongly object to this incorrect closure.

Order Details​

Order ID: OD438432990300818100
Order Date: 23/08/2026
Product: Thomson 126 cm (50 inch) QLED Ultra HD 4K Smart Jio Tele OS TV
Serial No.: TH50TJQ00222026080 2989
Payment Mode: Credit Card

The TV was delivered with a physically damaged/broken display. I immediately reported the issue to Flipkart.

The Thomson installation team was also involved in the matter. Aakash Rajput from the Thomson installation/purchase team has already shared the issue in his group for further action, which confirms that the damage was reported and the matter was under consideration.

However, I was informed by Flipkart yesterday that my complaint has already been “resolved” and the ticket is showing as resolved in your system.

I want to clearly state that MY ISSUE HAS NOT BEEN RESOLVED.​

I have:

  • Not received a replacement TV.
  • Not received a refund.
  • Not received any repair or satisfactory resolution.
  • Not provided any confirmation or consent to close the complaint.
Despite receiving no solution whatsoever, Flipkart has marked the complaint as “Resolved”. This is completely unacceptable.

I have already made the full payment through my credit card, and I am currently left with a damaged television despite having paid for a new product.

I therefore request Flipkart to take the following actions immediately:

  1. Reopen my complaint/ticket immediately.
  2. Escalate the matter to the Senior Escalation/Grievance Team.
  3. Arrange a replacement of the damaged TV or provide a full refund, as applicable.
  4. Provide me with the current ticket/complaint number and complete status.
  5. Explain in writing why my complaint was marked “Resolved” when no resolution was provided and no confirmation was taken from me.
  6. Provide a clear written timeline for the final resolution.
  7. Do not close the complaint again without obtaining my confirmation that the issue has actually been resolved.
I have photographic/video evidence of the damaged display and can provide the same, along with relevant complaint records, installation-team communication and order details, whenever required.

Please understand that simply changing the ticket status to “Resolved” does not constitute resolution. My issue remains completely unresolved.

I request an urgent written response confirming that my complaint has been reopened and escalated and that appropriate action is being taken for replacement/refund.

If the matter is not resolved promptly, I will be compelled to escalate it through the appropriate consumer grievance authorities and other available consumer/legal forums.

Please treat this matter as URGENT.

Regards,
Trishika Sharma
9625956779
Order ID: OD438432990300818100
 

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Hello @trishikasharma1989@gmail.

Thank you for reaching out.
trishikasharma1989@gmail. said:
No satisfactory solution has been provided to me, yet Flipkart is showing my complaint as “Resolved”.
Click to expand...

We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2:
If our customer care team is unable to resolve...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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