Flipkart.com AND E-kart DELIVERY, Without attempting delivery they cancel from their side and give headache to customer.

K

kkj576

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Seller Name
IWQNBecommerce -Flipkart.com
Company Name
Whirlpool
Product Name
215L Frost Free Refrigerator
Website Name
flipkart.com
Customer Care Number
18002089898.
Loss Amount
21500
Ratings
1.00 star(s)
Opposite Party Address
Flipkart
Subject: Complaint against Flipkart for unethical delivery practices, harassment, and failure to fulfil orders.

Complainant Details:
  • Name: KAMAL KISHORE JHAWAR
  • HYDERABAD- 500065
Opposite Party: Flipkart Internet Pvt. Ltd.

Reference Order Details:
  1. Order ID: OD437109796172161100 (Dated: 23-03-2026)
  2. Order ID: OD437122207490761100 (Dated: 24-03-2026)
​
Description of the Grievance:

I am writing to formally lodge a complaint against Flipkart regarding a recurring pattern of unprofessionalism and consumer harassment.

  1. Extortion Attempt (First Order): On the delivery date of my first order (Whirlpool 215 Refrigerator), the delivery personnel demanded additional money beyond the prepaid/agreed invoice amount. Upon my refusal to pay this illegal surcharge, the person took the product back and falsely updated the status as "Rejected by Customer," leading to an automatic cancellation.
  2. Failed Resolution: I reported this incident to Flipkart Customer Care. I was assured that strict action would be taken and was encouraged to place a second order.
  3. Fraudulent Status Update (Second Order): Trusting their assurance, I placed the second order. Today, without any physical delivery attempt or phone contact from the delivery partner, the order was again marked as "Rejected at Doorstep" and cancelled.
  4. Negligence in Support: Flipkart Customer Care has repeatedly expressed "concern" without providing a tangible solution. They are once again asking me to place a third order, showing a complete lack of accountability for their logistics partner’s behaviour.
Demands:

  • Immediate Fulfillment: I request the ConsumerCourt to direct Flipkart to fulfil the order at the original price and terms without further delay.
  • Investigation: A formal inquiry into the logistics partner for attempting to extort money from customers.
  • Compensation: Compensation for the mental agony, loss of time, and the inconvenience of being without a necessary household appliance (refrigerator) for several days due to their internal failures.
 
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