Fire Boltt Phoenix Watch not working

E

epargua

New member
Dealer Name
Zapto
Company Name
Fire Boltt
Product Name
Fire Boltt Phoenix Smart Watch
Customer Care Number
02269846666
Loss Amount
1201
Ratings
1.00 star(s)
Opposite Party Address
House No - 759p, Sector 9A , Gurugram , Hariyana- 122001
The Fire Boltt Phoenix Watch has not been working since I received it. I have made multiple complaints, but no action has been taken. There has been no response to my emails, even after submitting complaints on their site, and their customer care number never works.

Ticket Number : - 4053971
 
Hello @epargua

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.


Example – Faulty product received:
  • 12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
  • 13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
  • 16-May-2024 – No response received yet regarding the replacement or refund.

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
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