rs0480038
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart
- Product Name
- HP Omnibook 3 Next Gen AI PC Snapdragon
- Website Name
- Flipkart
- Loss Amount
- 60000
- Ratings
- Opposite Party Address
- Flipkart office
This concerns my prepaid laptop order worth nearly ₹60,000, which remains undelivered despite repeated follow-ups, a formal support ticket and a resolution deadline explicitly communicated by Flipkart.
ORDER AND COMPLAINT DETAILS
● Order ID: OD338920336133613100
● Shipment Tracking / AWB ID: FMPP4406954556
● Support Ticket Reference: REF#IN26101900093428311041
● Order Value: Nearly ₹60,000
● Order Placed: 19 October 2026
● Original Promised Delivery Date: 25 October 2026
● Support Ticket Raised: 28 October 2026
● Promised Resolution Date: 2 November 2026
The order was placed on 19 October, processed by the seller and handed over to eKart on 23 October. However, the original delivery commitment of 25 October was not honoured.
I subsequently raised a support ticket on 28 October and was assured that the issue would be resolved by 2 November. When I contacted customer support again on 2 November, I was once again told that the matter was being worked on and would be resolved.
That deadline has now passed.
Instead of an actual resolution, I have received a series of repetitive responses claiming that the matter has been escalated to specialists, that internal teams are following up and that I will be kept informed. Not one of these assurances has resulted in the delivery of my laptop or even a satisfactory explanation of what is happening to my shipment.
I also want to specifically address the explanation provided during my initial customer support interaction, where the delay was attributed to the Diwali festive rush. I understand that festive periods can create logistical challenges. However, Diwali cannot be used as an indefinite justification for a delivery failure, particularly when the order has remained undelivered for approximately 15 days since it was placed. Fifteen days is not a reasonable period to attribute everything to a festival. A festive season does not eliminate a company’s responsibility to manage its logistics, communicate accurately and honour its delivery commitments.
I do not expect to receive another response attributing the delay to Diwali, increased order volumes or general logistical pressure. If Flipkart’s internal planning or logistics management was unable to handle the festive demand, that is an operational issue for the company to address, not a burden that should be passed on to a customer who has already paid in full.
I find it unacceptable that Flipkart can repeatedly communicate resolution commitments to a customer and then fail to honour them without providing any meaningful accountability.
I have also attempted to contact eKart independently. The available contact channels have been unsuccessful, and an email address provided for support returned as undeliverable. I should not have to chase a logistics partner, troubleshoot failed communication channels or coordinate between departments to receive an order for which Flipkart has already collected full payment.
This is precisely why I am approaching your office directly.
I expect this complaint to receive a serious review and intervention rather than being redirected into the same customer-support process that has already failed repeatedly.
I require the following:
1. A verified confirmation of the shipment’s current physical location and status.
2. A written explanation of why the original delivery commitment and subsequent resolution deadline were both missed.
3. Direct intervention with the relevant logistics authorities to locate and prioritise the shipment.
4. A concrete delivery commitment, with the laptop delivered no later than 5 November 2026.
I want to make one thing absolutely clear: I have been patient, cooperative and reasonable throughout this process, but I do expect accountability.
I have maintained screenshots and records of the entire sequence of events, including the order confirmation, tracking history, support ticket, missed resolution deadline, customer-support conversations, assurances received and attempts to contact the logistics partner. These records are being preserved in chronological order and will be available as supporting evidence should I need to escalate this matter further.
If this matter is not resolved within the stated timeframe, I am prepared to pursue it beyond Flipkart’s internal grievance mechanism. I will consider approaching the National Consumer Helpline, initiating appropriate proceedings before the Consumer Disputes Redressal Commission, seeking compensation for deficiency in service and the inconvenience caused, and pursuing any other relevant regulatory or legal remedies available to me.
I am also prepared to bring the documented experience to the attention of appropriate public forums. I do not intend to keep repeating the same complaint through different support representatives while the actual issue remains unresolved.
Please do not interpret my decision to approach your office directly as another request for routine follow-up. This is a formal grievance seeking intervention and accountability at the appropriate level of the organisation.
I am giving Flipkart an opportunity to resolve this matter directly before taking it further. I expect that opportunity to be treated with the seriousness it deserves.
I do not want another generic apology, an explanation that simply attributes the delay to the festive season, or an assurance that someone is following up. My requirement remains straightforward: deliver the laptop I have paid for, within the stated deadline.
I expect a substantive written response confirming the action being taken, the verified shipment status and the delivery commitment.
Regards,
An unsatisfied customer
Order ID: OD338920336133613100
Tracking ID: FMPP4406954556
Support Ticket Reference: REF#IN26101900093428311041
ORDER AND COMPLAINT DETAILS
● Order ID: OD338920336133613100
● Shipment Tracking / AWB ID: FMPP4406954556
● Support Ticket Reference: REF#IN26101900093428311041
● Order Value: Nearly ₹60,000
● Order Placed: 19 October 2026
● Original Promised Delivery Date: 25 October 2026
● Support Ticket Raised: 28 October 2026
● Promised Resolution Date: 2 November 2026
The order was placed on 19 October, processed by the seller and handed over to eKart on 23 October. However, the original delivery commitment of 25 October was not honoured.
I subsequently raised a support ticket on 28 October and was assured that the issue would be resolved by 2 November. When I contacted customer support again on 2 November, I was once again told that the matter was being worked on and would be resolved.
That deadline has now passed.
Instead of an actual resolution, I have received a series of repetitive responses claiming that the matter has been escalated to specialists, that internal teams are following up and that I will be kept informed. Not one of these assurances has resulted in the delivery of my laptop or even a satisfactory explanation of what is happening to my shipment.
I also want to specifically address the explanation provided during my initial customer support interaction, where the delay was attributed to the Diwali festive rush. I understand that festive periods can create logistical challenges. However, Diwali cannot be used as an indefinite justification for a delivery failure, particularly when the order has remained undelivered for approximately 15 days since it was placed. Fifteen days is not a reasonable period to attribute everything to a festival. A festive season does not eliminate a company’s responsibility to manage its logistics, communicate accurately and honour its delivery commitments.
I do not expect to receive another response attributing the delay to Diwali, increased order volumes or general logistical pressure. If Flipkart’s internal planning or logistics management was unable to handle the festive demand, that is an operational issue for the company to address, not a burden that should be passed on to a customer who has already paid in full.
I find it unacceptable that Flipkart can repeatedly communicate resolution commitments to a customer and then fail to honour them without providing any meaningful accountability.
I have also attempted to contact eKart independently. The available contact channels have been unsuccessful, and an email address provided for support returned as undeliverable. I should not have to chase a logistics partner, troubleshoot failed communication channels or coordinate between departments to receive an order for which Flipkart has already collected full payment.
This is precisely why I am approaching your office directly.
I expect this complaint to receive a serious review and intervention rather than being redirected into the same customer-support process that has already failed repeatedly.
I require the following:
1. A verified confirmation of the shipment’s current physical location and status.
2. A written explanation of why the original delivery commitment and subsequent resolution deadline were both missed.
3. Direct intervention with the relevant logistics authorities to locate and prioritise the shipment.
4. A concrete delivery commitment, with the laptop delivered no later than 5 November 2026.
I want to make one thing absolutely clear: I have been patient, cooperative and reasonable throughout this process, but I do expect accountability.
I have maintained screenshots and records of the entire sequence of events, including the order confirmation, tracking history, support ticket, missed resolution deadline, customer-support conversations, assurances received and attempts to contact the logistics partner. These records are being preserved in chronological order and will be available as supporting evidence should I need to escalate this matter further.
If this matter is not resolved within the stated timeframe, I am prepared to pursue it beyond Flipkart’s internal grievance mechanism. I will consider approaching the National Consumer Helpline, initiating appropriate proceedings before the Consumer Disputes Redressal Commission, seeking compensation for deficiency in service and the inconvenience caused, and pursuing any other relevant regulatory or legal remedies available to me.
I am also prepared to bring the documented experience to the attention of appropriate public forums. I do not intend to keep repeating the same complaint through different support representatives while the actual issue remains unresolved.
Please do not interpret my decision to approach your office directly as another request for routine follow-up. This is a formal grievance seeking intervention and accountability at the appropriate level of the organisation.
I am giving Flipkart an opportunity to resolve this matter directly before taking it further. I expect that opportunity to be treated with the seriousness it deserves.
I do not want another generic apology, an explanation that simply attributes the delay to the festive season, or an assurance that someone is following up. My requirement remains straightforward: deliver the laptop I have paid for, within the stated deadline.
I expect a substantive written response confirming the action being taken, the verified shipment status and the delivery commitment.
Regards,
An unsatisfied customer
Order ID: OD338920336133613100
Tracking ID: FMPP4406954556
Support Ticket Reference: REF#IN26101900093428311041