yeolebhushan
New member
- Dealer Name
- Not Known
- Company Name
- Livpure
- Product Name
- Livpure
- Customer Care Number
- 080-6489-9399
- Loss Amount
- 7399
- Ratings
- Opposite Party Address
- Livpure Smart Homes Pvt Ltd, Plot No. 221, Udyog Vihar, Phase-1, Gurugram, Haryana – 122016, India
Dear Livpure Customer Care / Grievance Officer,
I am writing this as a final escalation regarding my Livpure Water Purifier and the 2 Years AMC purchased by me.
Despite having an active 2 Years AMC, the required filter replacement/service has not been provided to me.
I have already contacted Livpure customer care several times and have also sent emails regarding this issue. Livpure has generated Ticket ID(s), but the actual service has still not been provided.
Even after my repeated emails and follow-ups, I have not received any proper response or resolution from Livpure.
This is extremely disappointing because I have paid for the AMC service with the expectation that the promised filter replacement and servicing would be provided during the AMC period.
I therefore request Livpure to immediately arrange the pending filter replacement/service and provide me with a written confirmation of the service date.
Please do not simply generate another Ticket ID. I require an actual resolution and completion of the service.
Livpure is a well-known consumer brand and promotes its products extensively through advertising and public personalities. Consumers purchase products based on the trust created by the brand's advertisements and representations. However, after purchasing the product and AMC, if the promised service is not provided and even customer emails are not answered, it causes serious inconvenience and loss of confidence in the company.
I have already initiated the consumer grievance process, and I am keeping all emails, Ticket IDs and supporting documents as evidence.
If this matter is not resolved immediately, I will be constrained to pursue the matter before the appropriate consumer authority/Consumer Commission and, where appropriate, bring the service issue to the attention of consumers through lawful social-media channels.
I request Livpure to treat this email as a FINAL ESCALATION and:
Arrange the pending filter replacement immediately under my 2 Years AMC.
Complete the required servicing of my water purifier.
Provide a written confirmation of the service date.
Explain why my previous complaints and emails were not properly answered.
Ensure that the AMC benefits already paid for by me are fully honoured.
Customer Details:
Name: Sagar karankar
Product: Livpure Water Purifier
AMC: 2 Year
I am attaching the AMC document, purchase/payment proof, previous correspondence and Ticket ID screenshots for your reference.
I expect a proper written response and resolution without any further delay.
Regards,
Sagar karankar
Mobile: 7387114547
Ticket No:4789193758975
Ticket Number: 4789193758975
I am writing this as a final escalation regarding my Livpure Water Purifier and the 2 Years AMC purchased by me.
Despite having an active 2 Years AMC, the required filter replacement/service has not been provided to me.
I have already contacted Livpure customer care several times and have also sent emails regarding this issue. Livpure has generated Ticket ID(s), but the actual service has still not been provided.
Even after my repeated emails and follow-ups, I have not received any proper response or resolution from Livpure.
This is extremely disappointing because I have paid for the AMC service with the expectation that the promised filter replacement and servicing would be provided during the AMC period.
I therefore request Livpure to immediately arrange the pending filter replacement/service and provide me with a written confirmation of the service date.
Please do not simply generate another Ticket ID. I require an actual resolution and completion of the service.
Livpure is a well-known consumer brand and promotes its products extensively through advertising and public personalities. Consumers purchase products based on the trust created by the brand's advertisements and representations. However, after purchasing the product and AMC, if the promised service is not provided and even customer emails are not answered, it causes serious inconvenience and loss of confidence in the company.
I have already initiated the consumer grievance process, and I am keeping all emails, Ticket IDs and supporting documents as evidence.
If this matter is not resolved immediately, I will be constrained to pursue the matter before the appropriate consumer authority/Consumer Commission and, where appropriate, bring the service issue to the attention of consumers through lawful social-media channels.
I request Livpure to treat this email as a FINAL ESCALATION and:
Arrange the pending filter replacement immediately under my 2 Years AMC.
Complete the required servicing of my water purifier.
Provide a written confirmation of the service date.
Explain why my previous complaints and emails were not properly answered.
Ensure that the AMC benefits already paid for by me are fully honoured.
Customer Details:
Name: Sagar karankar
Product: Livpure Water Purifier
AMC: 2 Year
I am attaching the AMC document, purchase/payment proof, previous correspondence and Ticket ID screenshots for your reference.
I expect a proper written response and resolution without any further delay.
Regards,
Sagar karankar
Mobile: 7387114547
Ticket No:4789193758975
Ticket Number: 4789193758975
