Refrigerator Faulty Whirlpool Refrigerator

H

harendraarya

New member
Dealer Name
ValuePlus Haldwani
Company Name
Whirlpool
Product Name
PRD64FC36E33DE19
Customer Care Number
18002081800
Loss Amount
34800
Ratings
1.00 star(s)
Opposite Party Address
Whirlpool India, Value Plus Haldwani
Hi

I am filing a complaint against the faulty product delivered (Whirlpool Refrigerator) in Sep2023.

In just 10 days after the purchased, I have filed so many complaints for defective item. History attached. Service engineer visited but was not able to offer any resolution. After all the analysis, I was offered to get a replacement at my own cost to pickup from Whirlpool service center. I refused the solution, as unit is at my parents house and I live in different city. My parents cannot pickup as there are unable to do it due old age.

We also filed a complaint last year in May but no service engineer visited.

I filed another complaint today and service engineer is suggesting that there is issue with PCB.

I am highly disappointed with product and service is being offered. I am not forced to file a complaint against this ground in consumer court (solution was not offered during the warranty)

Regards
Harendra
 
Hello @harendraarya

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

Please use the following structure when submitting your complaint:​

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.

Example Format​

Example – Faulty product received:
  • 12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
  • 13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
  • 16-May-2024 – No response received yet regarding the replacement or refund.

Important:​

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
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