Faulty Sony LED TV

D

Deepaksanand

New member
Dealer Name
Reliance Digital Lajpat Nagar
Company Name
Sony India
Product Name
Sony 65X82L
Customer Care Number
18001037799
Loss Amount
85000
Ratings
1.00 star(s)
Respected Sir / Sony India Customer Support team,

I am writing on behalf of Felony Blocker & Innovations Private Limited regarding a serious issue with a Sony LED TV (Model No: Sony 65X82L) purchased on 29th November 2024 from Reliance Digital, Lajpat Nagar, Delhi (Invoice attached for reference). The product was delivered in the first week of December 2024.

To our disappointment, within just three months of use, the TV stopped working on 9th March 2025. We immediately registered a complaint (Customer Complaint No: INCA2500473757), and when your technician inspected the unit, it was found that the motherboard had failed. The technician informed us that the motherboard would be replaced.

As a premium brand, we expect Sony to take such a serious issue with the utmost urgency. We would like to strongly state our concerns:

1. We refuse to accept a mere motherboard replacement for a premium product that has failed within just three months. Such an early failure indicates a manufacturing defect, and we demand a full replacement of the TV rather than a repair.

2. We purchased high-end models from both Sony and LG on the same day. While our LG TV is functioning perfectly, our Sony TV has already developed a critical issue. If LG can ensure reliability, why should we accept a part replacement from Sony instead of a new unit?

3. Why should we have to wait for a week or more for a resolution? When we paid a premium price for a high-end model, we expect a premium level of service and immediate resolution.

Sony is a respected brand with a reputation for quality and customer satisfaction. However, this situation is unacceptable, and we will not take it lightly. This is a major fault on Sony’s part, and we expect an immediate replacement of our TV, not just a part replacement.

We look forward to your urgent resolution of this matter. Please respond at the earliest.

Credentials for Reference:

• Invoice: Attached

• Model No: Sony 65X82L

• Date of Purchase: 29/11/2024

• Customer Complaint No: INCA2500473757

Awaiting your prompt action.
 
Hello @Deepaksanand

I'm sorry to hear about the issues you're experiencing with your Sony LED TV. Based on your complaint regarding the Sony 65X82L model purchased from Reliance Digital, Lajpat Nagar, Delhi, on November 29, 2024, it's concerning that the TV became non-functional within just three months of use. The failure of the motherboard in such a short period suggests a potential manufacturing defect.

📝 Summary of Your Complaint​

  • Product: Sony 65X82L LED TV
  • Purchase Date: November 29, 2024
  • Retailer: Reliance Digital, Lajpat Nagar, Delhi
  • Issue Reported: TV stopped working on March 9, 2025; diagnosed with a faulty motherboard
  • Customer Complaint Number: INCA2500473757
  • Resolution Offered: Motherboard replacement
  • Customer's Expectation: Full replacement of the TV due to early failure.

✅ Recommended Actions​

  1. Review Sony's Warranty Policy:
    • Sony typically offers a one-year warranty on its LED TVs, covering manufacturing defects.
    • A failure within three months should qualify for a replacement under warranty.
  2. Contact Sony's Customer Support:
    • Phone: 1800-103-7799
    • Email: Use the contact form on Sony India's official website
    • Provide your complaint number and express your dissatisfaction with the proposed motherboard replacement.
  3. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Sony India inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  4. File a Complaint with the Consumer Forum:

⚖️ Legal Precedents​

Consumer forums in India have previously ruled in favor of customers facing similar issues with Sony TVs. For instance:

06 Dec 2024
Chandigarh - DF-I - M/S SONY INDIA PVT LTD V/S ALAUKIK RATTAN SHARMA
  1. Sony India directed to refund amount of ₹64,560/- to the complainants along-with interest @ 9% per annum (simple) from the date of filing of this complaint onwards.
  2. To pay an amount of ₹5000/- to the complainants as compensation for causing mental agony and harassment to them.
  3. To pay ₹5000/- to the complainants as costs of litigation.

M/S SONY INDIA PVT LTD V/S ALAUKIK RATTAN SHARMA - Consumer Court Case - 2024-12-06

Consumer Court Case against M/S SONY INDIA PVT LTD V/S ALAUKIK RATTAN SHARMA - Consumer Court Case against - M/S SONY INDIA PVT LTD
www.consumercourt.in www.consumercourt.in

19 Nov 2024
Punjab - Amritsar - Sony India Ltd V/S Satinder Batish W/o Rajeev Kumar Sharma

Smt. Satinder Batish has purchased one Sony Bravia LED TV model XR55A80J for Rs. 1,56,000/- having one year warranty. The said LED TV started malfunctioning. Upon visit of technician and on his inspection, the complainant received an email that the mother board of said TV is not functioning and needs to be replaced. However, by doing minor adjustments, he made the said TV operative and assured that he will come and change the mother board of said LED TV being under warranty. The complainant number of times approached the SONY INDIA and requested to change the said LED panel and mother board of LED TV in question as it was having manufacturing defect but no heed has been given to the genuine request of the complainant by saying that the said product is out of warranty. It is worth to mention here that the said TV is having manufacturing defect which was reported to the SONY INDIA number of times and the complainant requested the opposite parties to replace the said TV with new one being under warranty but to no avail.

Consumer Forum directed the SONY INDIA to replace the LED of the complainant with new one of same make and model and if they are not in a position to replace the LED of the complainant due to non-availability of same LED model in that case the SONY INDIA is liable to refund Rs. 1,56,000/- to the complainant. and also liable to pay Rs. 10000/- as compensation and litigation expenses of Rs. 5000/- to be paid within 45 days.

Sony India Ltd V/S Satinder Batish W/o Rajeev Kumar Sharma - Consumer Court Case - 2024-11-19

Consumer Court Case against Sony India Ltd V/S Satinder Batish W/o Rajeev Kumar Sharma - Consumer Court Case against - Sony India Ltd
www.consumercourt.in www.consumercourt.in

  • Check Warranty Terms: Review the warranty terms provided at the time of purchase to understand your rights and SONY INDIA obligations.
  • Consumer Protection Act, 2019: Under this act, consumers have the right to seek redressal for defective products and deficient services.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
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Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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