Faulty faber gas stove delivered

N

Namadev

New member
Dealer Name
Reliance Digital
Company Name
Faber India
Product Name
Faber Onyx 3BB BK CI Cooktop
Customer Care Number
18002093484
Loss Amount
7899
Ratings
1.00 star(s)
Opposite Party Address
Faber India
ks-customercare.in@franke.com
Customer support : 6302058565
Faber Technical Manager : 9989353837
Product : Faber Onyx 3BB BK CI Cooktop
Order date : 30-11-2024
Invoice amount : 7549
Installation charges : 350
Purchased from : Reliance digital online
Product/Service : Faber India Pvt Ltd
Issue : The product delivered was faulty and i had raised the concern with Faber customer care which in turn was redirected to their customer service executive. Later a technician was assigned who visited and acknowledged that there is an issue with one of the burners. Now they are not willing to replace the product and not responding to calls . I am not getting enough support from Reliance too. I am here by attaching the video of the product and also the invoice.

Ticket raised with Faber : HYD0512241534
 

Attachments

Hello @Namadev Ji,

We suggest you to send an E-Mail to the CMD of Faber India, mentioning all the details and attach the bill. Ask them to replace or repair the product. Wait for 7 days.

If not received any reply, you may file a case in the Consumer Forum.

Thanks
For any query, Feel free to contact us again.
 
Back
Top