SUNNY BHARDWAJ
New member
- Dealer Name
- EKART LOGISTICS
- Company Name
- FLIPKART
- Loss Amount
- 767
- Ratings
Dear Team,
I am writing to raise a serious complaint regarding my order Order No. OD438528460322984100, which I placed on Flipkart on 03.09.2026.
As per the status shown on the Flipkart portal, my order was scheduled to be delivered today, 05.09.2026. This morning, I received a message stating that my order was out for delivery, along with an OTP that was to be shared at the time of delivery. I also received a confirmation message regarding my availability for delivery today, which I duly confirmed.
Based on this confirmation, I stayed at home throughout the day specifically to receive the order and cancelled/postponed my important personal plans. However, around noon, I contacted the delivery executive whose details were provided on the Flipkart portal. He answered the call and informed me that he would not be delivering the order today due to personal reasons.
I requested him to assign the delivery to another delivery executive so that the order could be delivered as scheduled. Unfortunately, his behaviour was extremely rude and unprofessional. Instead of assisting me or providing a proper resolution, he disconnected the call.
To my further disappointment, at 7:54 PM, I received a message from Flipkart requesting a change in the delivery date. I clearly selected the option “No, I didn't request”, as I had never requested any change in the delivery date.
This entire incident has caused me considerable inconvenience. I had cancelled my important plans and remained available at home throughout the day solely because Flipkart had confirmed that the order was out for delivery. The false/incorrect update on the portal and the rude behaviour of the delivery executive are highly disappointing and not what a customer expects from Flipkart.
I request you to kindly:
I expect Flipkart to take this complaint seriously and provide a proper resolution and explanation for this incident.
Should be delivered by : Ekart Logistics - FMPP4256149870
Thanks & Regards,
Sunny Bhardwaj
Mobile: 8750300012
I am writing to raise a serious complaint regarding my order Order No. OD438528460322984100, which I placed on Flipkart on 03.09.2026.
As per the status shown on the Flipkart portal, my order was scheduled to be delivered today, 05.09.2026. This morning, I received a message stating that my order was out for delivery, along with an OTP that was to be shared at the time of delivery. I also received a confirmation message regarding my availability for delivery today, which I duly confirmed.
Based on this confirmation, I stayed at home throughout the day specifically to receive the order and cancelled/postponed my important personal plans. However, around noon, I contacted the delivery executive whose details were provided on the Flipkart portal. He answered the call and informed me that he would not be delivering the order today due to personal reasons.
I requested him to assign the delivery to another delivery executive so that the order could be delivered as scheduled. Unfortunately, his behaviour was extremely rude and unprofessional. Instead of assisting me or providing a proper resolution, he disconnected the call.
To my further disappointment, at 7:54 PM, I received a message from Flipkart requesting a change in the delivery date. I clearly selected the option “No, I didn't request”, as I had never requested any change in the delivery date.
This entire incident has caused me considerable inconvenience. I had cancelled my important plans and remained available at home throughout the day solely because Flipkart had confirmed that the order was out for delivery. The false/incorrect update on the portal and the rude behaviour of the delivery executive are highly disappointing and not what a customer expects from Flipkart.
I request you to kindly:
- Investigate why the order was marked “Out for Delivery” when the delivery executive had no intention of delivering it.
- Investigate the request for a delivery-date change that I did not initiate.
- Take appropriate action regarding the rude and unprofessional behaviour of the delivery executive.
- Ensure that such incorrect updates are not made on the portal in the future, as they can cause significant inconvenience and loss of time to customers.
- Arrange delivery of my order at the earliest without further unnecessary delay.
I expect Flipkart to take this complaint seriously and provide a proper resolution and explanation for this incident.
Should be delivered by : Ekart Logistics - FMPP4256149870
Thanks & Regards,
Sunny Bhardwaj
Mobile: 8750300012